Job summary

Our client is a Collection company is looking for field agent to provide vital support to Collection and Marketing Department.

Min Qualification:

Diploma

Experience Level:

Mid level

Experience Length:

3 years

Language Requirement:

English

Working Hours:

Full Time - 9 to 5

Applicant Location:

Kenya

Job descriptions & requirements

Key Responsibilities

• Review loan requests
• Assess client’s financial status
• Evaluate creditworthiness and risks
• Contact clients to gather financial data and documentation.
• Analyze risks and approve or reject loan requests.
• Calculate financial ratios (e.g. credit scores and interest rates)
• Set up payment plans Maintain updated records of loan applications.
• Follow up with clients about loan renewals
• Monitor progress of existing loans.
• Any other assigned duties.

Qualifications & Requirements:

Education:

Bachelor's degree or Diploma in Business, Communications, Customer Service Management, or a related field (preferred).

Experience:

2-3 years of experience in marketing and collection

Experience in a call center is an added advantage

Technical Skills:

• Familiarity with call monitoring tools.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skill
• Basic knowledge of financial transactions and collection processes
• Ability to work independently and collaboratively with teams.
• Self-motivated and goal oriented
• Ability to persuade

COUNTRY:

Kenya

• Review loan requests
• Assess client’s financial status
• Evaluate creditworthiness and risks
• Contact clients to gather financial data and documentation.
• Analyze risks and approve or reject loan requests.
• Calculate financial ratios (e.g. credit scores and interest rates)
• Set up payment plans Maintain updated records of loan applications.
• Follow up with clients about loan renewals
• Monitor progress of existing loans.
• Any other assigned duties.

• Familiarity with call monitoring tools.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skill
• Basic knowledge of financial transactions and collection processes
• Ability to work independently and collaboratively with teams.
• Self-motivated and goal oriented
• Ability to persuade

• Bachelor's degree or Diploma in Business, Communications, Customer Service Management, or a related field (preferred).
• 2-3 years of experience in marketing and collection
• Experience in a call center is an added advantage