Background information about the job or company (e.g., role context, company overview)

The Fire Alarm Dispatcher plays a critical role in emergency response operations by monitoring alarms, receiving emergency calls, and dispatching appropriate personnel to incidents. This role requires excellent communication, multitasking skills, and the ability to remain calm under pressure.

Responsibilities or duties

Key responsibilities include, but are not limited to:

• Monitoring fire alarm systems and responding promptly to incoming alarm signals in accordance with established emergency protocols.
• Receiving emergency calls and prioritizing, categorizing, and dispatching fire department personnel to incidents.
• Operating communications equipment such as radios, telephones, and computer-aided dispatch (CAD) systems to coordinate emergency response activities.
• Maintaining clear and direct communication with responding personnel, providing real-time updates on emergency situations.
• Accurately documenting all received calls, dispatched units, and responses in logs for record-keeping and reporting purposes.
• Monitoring and verifying functionality of alarm systems, ensuring timely identification of system faults and reporting them for immediate resolution.
• Assisting in tracking system alarms and scheduled maintenance activities to reduce downtime or prevent system issues.
• Collaborating with the Fire and Emergency Services team to ensure seamless communication and coordination during all emergency situations.

Qualifications or requirements (e.g., education, skills)

• High school diploma or equivalent.
• Certifications in Telecommunicator I and II and Hazmat Awareness, in accordance with relevant standards. (New hires must obtain all required certifications within 12 months of employment to perform duties independently.)
• Ability to remain calm under pressure and respond to emergencies effectively while ensuring prompt and accurate dispatch of personnel.
• Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems.
• Strong organizational and documentation skills to maintain accurate records of dispatching activities and alarms.
• Exceptional verbal communication skills to relay clear and concise information to personnel and emergency responders.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.

Experience needed

• 1-3 years of experience in emergency dispatch operations, fire service communications, or a related role.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Preferred Qualifications

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Valid country driver’s license.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Previous experience working in fire service dispatch operations for a government, military, or emergency response organization.
• Familiarity with U.S. Navy or Department of Defense fire alarm and emergency dispatch protocols.
• Advanced training or certification in emergency dispatch, communication systems, or situational response.

• Monitoring fire alarm systems and responding promptly to incoming alarm signals in accordance with established emergency protocols.
• Receiving emergency calls and prioritizing, categorizing, and dispatching fire department personnel to incidents.
• Operating communications equipment such as radios, telephones, and computer-aided dispatch (CAD) systems to coordinate emergency response activities.
• Maintaining clear and direct communication with responding personnel, providing real-time updates on emergency situations.
• Accurately documenting all received calls, dispatched units, and responses in logs for record-keeping and reporting purposes.
• Monitoring and verifying functionality of alarm systems, ensuring timely identification of system faults and reporting them for immediate resolution.
• Assisting in tracking system alarms and scheduled maintenance activities to reduce downtime or prevent system issues.
• Collaborating with the Fire and Emergency Services team to ensure seamless communication and coordination during all emergency situations.

• Excellent communication
• Multitasking skills
• Ability to remain calm under pressure
• Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems.
• Strong organizational and documentation skills
• Exceptional verbal communication skills

• High school diploma or equivalent.
• Certifications in Telecommunicator I and II and Hazmat Awareness, in accordance with relevant standards. (New hires must obtain all required certifications within 12 months of employment to perform duties independently.)
• Ability to remain calm under pressure and respond to emergencies effectively while ensuring prompt and accurate dispatch of personnel.
• Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems.
• Strong organizational and documentation skills to maintain accurate records of dispatching activities and alarms.
• Exceptional verbal communication skills to relay clear and concise information to personnel and emergency responders.
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce.
• Valid country driver’s license.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Previous experience working in fire service dispatch operations for a government, military, or emergency response organization.
• Familiarity with U.S. Navy or Department of Defense fire alarm and emergency dispatch protocols.
• Advanced training or certification in emergency dispatch, communication systems, or situational response.