We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. We are inclusive and have fun expanding the wor...

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Food and Beverage Supervisor - Kenya

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

2 years

Location

Narok

Job Field

Food, Beverage & Hospitality

PRIMARY PURPOSE

To ensure guests have a positive experience at the camp by exhibiting excellent customer service. The ideal candidate will be responsible for overseeing and supervising waiters in their roles that include: greeting guests, taking their orders, communicating with members of the kitchen about orders and timely service of both meals and beverages to guests.

KEY RESPONSIBILITIES:

• Duty allocation and preparing of the staff leave/off schedule.
• A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all.
• Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard.
• Eliminate hazard working conditions and practice.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Oversee a clean and tidy dining area including the floor, furniture and fittings.
• Oversee and supervise preparation of tables by setting up linen, silverware and glassware
• Oversee table allocation based on guests inhouse and requests.
• Greet and escort guests to their tables
• Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
• Ensure that the waiters are well informed about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Ensure that the waiters take accurate food and drinks orders
• Ensure that the waiter communicate order details to the Kitchen Staff
• Supervise timely service of food and drink ordered
• Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems
• Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning
• Provide excellent customer service
• Always strive towards best customer satisfaction
• Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations

POSITION REQUIREMENTS

• A minimum of Food & Beverage Service & Sales course from a reputable college
• Strong leadership & organizational skills
• Problem Solving Skills
• A minimum of two (2) year experience in a similar position.
• Good communication skills both verbal & written. foreign language is an added advantage
• Computer skills
• Interests: -A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”.

• Duty allocation and preparing of the staff leave/off schedule.
• A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all.
• Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard.
• Eliminate hazard working conditions and practice.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Keep records and special cases of indiscipline and report to the Restaurant Manager.
• Oversee a clean and tidy dining area including the floor, furniture and fittings.
• Oversee and supervise preparation of tables by setting up linen, silverware and glassware
• Oversee table allocation based on guests inhouse and requests.
• Greet and escort guests to their tables
• Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
• Ensure that the waiters are well informed about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Ensure that the waiters take accurate food and drinks orders
• Ensure that the waiter communicate order details to the Kitchen Staff
• Supervise timely service of food and drink ordered
• Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems
• Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning
• Provide excellent customer service
• Always strive towards best customer satisfaction
• Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations

• Strong leadership & organizational skills
• Problem Solving Skills
• Good communication skills both verbal & written.
• Computer skills

• A minimum of Food & Beverage Service & Sales course from a reputable college
• A minimum of two (2) year experience in a similar position.
• foreign language is an added advantage
• A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”.