Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/ She will be required to uphold company policies and requirements at all times.

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:

• Ensure that the place of work and surrounding area is kept clean and always organized.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.

Skills, Knowledge and Expertise

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• No work experience is required
• Less than one year since completion (2025/2026)
• Kenyan Citizen
• Completed coursework (even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

About Villa Rosa Kempinski Nairobi

Villa Rosa Kempinski Nairobi is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

• Ensure that the place of work and surrounding area is kept clean and always organized.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.

• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Good Communication skills
• Out going with a positive learning attitude.

• Degree/ Diploma in Food and Beverage service from a recognized learning institution
• Completed coursework (even if not graduated)