Prime Personnel Services is a recruitment agency with a strong presence in the financial services sector, offering expertise in banking, accountancy, finance, and secretarial support.

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We are seeking a friendly, professional and detail-oriented Front Desk Officer to be the first point of contact for our guests and ensure an exceptional hospitality experience.

QUALIFICATIONS

Certificate, Diploma or Degree in Hospitality, Tourism or a related field is required Previous experience in a similar role in the hospitality industry is an added advantage Strong communication and interpersonal skills

Proficient in computer applications and hotel management systems (PMS)

Fluent in English; other languages are an added advantage

KEY REQUIREMENTS

Welcome guests and manage check-in, check-out and reservations

Handle inquiries, requests and complaints professionally and efficiently Maintain accurate guest records and ensure data confidentiality Coordinate with other departments to ensure smooth guest experiences O Process payments, cash handling and daily transactions accurately Exhibit a positive attitude, professionalism and a strong commitment to service excellence

Work flexible shifts including weekends and public holidays

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Recruitment & Staffing

Employer job posting

Recruitment services Kenya

Check how your CV aligns with this job

• Welcome guests and manage check-in, check-out and reservations
• Handle inquiries, requests and complaints professionally and efficiently
• Maintain accurate guest records and ensure data confidentiality
• Coordinate with other departments to ensure smooth guest experiences
• Process payments, cash handling and daily transactions accurately
• Exhibit a positive attitude, professionalism and a strong commitment to service excellence
• Work flexible shifts including weekends and public holidays

• Strong communication and interpersonal skills
• Proficient in computer applications and hotel management systems (PMS)
• Fluent in English
• Positive attitude
• Professionalism
• Commitment to service excellence

• Certificate, Diploma or Degree in Hospitality, Tourism or a related field
• Previous experience in a similar role in the hospitality industry is an added advantage