About Impact Hub Nairobi

Impact Hub Nairobi is part of a global network of social innovation hubs. We provide a space and community for changemakers to connect, collaborate, and create impact. Our mission is to foster a vibrant ecosystem for social entrepreneurship in Kenya.

Role Context

We are seeking a dynamic and organized Front of House & Community Officer to join our team. This role is crucial in ensuring a welcoming and productive environment for our members and visitors, and in fostering a strong sense of community within Impact Hub Nairobi.

Responsibilities

• Manage the reception area, ensuring it is tidy, welcoming, and well-equipped.
• Greet and assist members, visitors, and guests in a professional and friendly manner.
• Handle incoming and outgoing mail and deliveries.
• Manage room bookings and ensure meeting spaces are prepared.
• Provide administrative support to the team as needed.
• Organize and support community events and activities.
• Maintain and update member databases and contact lists.
• Respond to inquiries via phone, email, and in person.
• Contribute to creating a positive and engaging community atmosphere.

Qualifications and Experience

• 2-4 years of relevant experience in a front-of-house, administrative, or community management role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and work effectively in a fast-paced environment.
• A passion for social impact and community building is a plus.

• Manage the reception area, ensuring it is tidy, welcoming, and well-equipped.
• Greet and assist members, visitors, and guests in a professional and friendly manner.
• Handle incoming and outgoing mail and deliveries.
• Manage room bookings and ensure meeting spaces are prepared.
• Provide administrative support to the team as needed.
• Organize and support community events and activities.
• Maintain and update member databases and contact lists.
• Respond to inquiries via phone, email, and in person.
• Contribute to creating a positive and engaging community atmosphere.

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and work effectively in a fast-paced environment.

• 2-4 years of relevant experience in a front-of-house, administrative, or community management role.
• A passion for social impact and community building is a plus.