About the Role

We are seeking a dynamic and experienced Front Office Executive to join our team at Power Vision Consultancy. This role is crucial in ensuring a seamless and exceptional guest experience.

Responsibilities:

• Manage all aspects of front office operations, including check-in/check-out, reservations, and guest inquiries.
• Provide exceptional customer service to guests, anticipating and exceeding their expectations.
• Handle guest complaints and resolve issues promptly and professionally.
• Upsell rooms, experiences, and lodge services to maximize revenue.
• Maintain a high standard of presentation and organization at the front desk.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.

Qualifications and Experience:

• Diploma/Degree in Hospitality, Tourism, or a related field.
• Minimum of 3 years of experience in a front office role within a high-end hotel, lodge, or hospitality setting.
• Proven experience with reservation systems and front office operations.
• Strong understanding of luxury guest expectations and service standards.
• Demonstrated experience in sales and upselling of rooms, experiences, and lodge services.
• Excellent command of the English language, both written and spoken.
• High level of computer literacy.
• Experience in a boutique lodge or safari lodge is highly desirable.

• Manage all aspects of front office operations, including check-in/check-out, reservations, and guest inquiries.
• Provide exceptional customer service to guests, anticipating and exceeding their expectations.
• Handle guest complaints and resolve issues promptly and professionally.
• Upsell rooms, experiences, and lodge services to maximize revenue.
• Maintain a high standard of presentation and organization at the front desk.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.

• Reservation systems
• Front office operations
• Luxury guest expectations
• Service standards
• Sales and upselling
• English language proficiency
• Computer literacy

• Diploma/Degree in Hospitality, Tourism, or a related field.
• Minimum of 3 years of experience in a front office role within a high-end hotel, lodge, or hospitality setting.
• Proven experience with reservation systems and front office operations.
• Strong understanding of luxury guest expectations and service standards.
• Demonstrated experience in sales and upselling of rooms, experiences, and lodge services.
• Excellent command of the English language, both written and spoken.
• High level of computer literacy.
• Experience in a boutique lodge or safari lodge is highly desirable.