Background information about the job or company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

Responsibilities or duties

Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.

Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.

Handle VIP guests, special requests, and customer complaints promptly and professionally.

Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.

Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.

Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.

Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.

Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.

Qualifications or requirements

Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.

Strong leadership, communication, and interpersonal skills.

Excellent customer service and problem-solving abilities.

Proficiency in hotel management systems such as Opera PMS or similar software.

Ability to work under pressure and manage multiple tasks effectively.

Professional appearance and strong attention to detail.

Flexibility to work shifts, weekends, and public holidays when required.

Experience needed

Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.

Any other provided details

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

• Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.
• Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.
• Handle VIP guests, special requests, and customer complaints promptly and professionally.
• Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.
• Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.
• Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.
• Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in hotel management systems such as Opera PMS or similar software.
• Ability to work under pressure and manage multiple tasks effectively.
• Professional appearance and strong attention to detail.
• Flexibility to work shifts, weekends, and public holidays when required.
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.
• Prior experience working with Opera or a related system