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Front Office Manager job at Gelian Hotel Machakos
Gelian Hotel
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Front Office Manager
2025-10-20T07:13:19+00:00
Gelian Hotel Machakos
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_1867/logo/Gelian%20Hotel.png
FULL_TIME
 
Machakos
Nairobi
00100
Kenya
Hospitality, and Tourism
Restaurant & Hospitality
KES
 
MONTH
2025-10-31T17:00:00+00:00
 
Kenya
8

Are you passionate about creating memorable guest experiences and leading dynamic teams? We are looking for a Front office Manager to be the face of our hotel and ensure every guest receives a warm welcome and seamless services throughout their stay.
As a key member of the management team, you will oversee all front office operations including reception, reservations, guest relations and concierge services, while working closely with other departments to deliver the highest standards of hospitality.

1. Lead and inspire the front office team to deliver exceptional service with efficiency and courtesy. 2. Oversee daily operations including check-in/check-out, room allocations, billing, and reservation management. 3. Handle guest feedback and resolve concerns professionally to maintain high satisfaction and loyalty. 4. Collaborate with Housekeeping, Sales, and F&B to ensure smooth guest experiences. 5. Monitor occupancy levels, prepare reports, and assist in maximizing revenue opportunities. 6. Recruit, train, schedule, and mentor staff to uphold service excellence and hotel standards. 7. Represent the Front Office in management meetings and work closely with hotel leadership to deliver strategic goals.
Strong leadership, communication and interpersonal skills. Proficiency in hotel management systems (Opera, Fidellio) and MS Office. A guest-focused professional with problem-solving skills and attention to detail.
1. Diploma/Degree in hospitality or related field. 2. At-least 3-5 years’ experience in front office leadership within a 4* or 5* Hotel.
bachelor degree
36
JOB-68f5e10fa9473

Vacancy title:
Front Office Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
Gelian Hotel Machakos

Deadline of this Job:
Friday, October 31 2025

Duty Station:
Machakos | Nairobi | Kenya

Summary
Date Posted: Monday, October 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Are you passionate about creating memorable guest experiences and leading dynamic teams? We are looking for a Front office Manager to be the face of our hotel and ensure every guest receives a warm welcome and seamless services throughout their stay.
As a key member of the management team, you will oversee all front office operations including reception, reservations, guest relations and concierge services, while working closely with other departments to deliver the highest standards of hospitality.

 

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure
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Job Info
Job Category: Hospitality/ Chef/ Cook jobs in Kenya
Job Type: Full-time
Deadline of this Job: Friday, October 31 2025
Duty Station: Machakos | Nairobi | Kenya
Posted: 20-10-2025
No of Jobs: 1
Start Publishing: 20-10-2025
Stop Publishing (Put date of 2030): 20-10-2099
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