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Vacancy title:
Guest Experience Expert
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Customer Service, Restaurant & Hospitality, Entertainment & Travel]
Jobs at:
Marriott
Deadline of this Job:
Thursday, April 9 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, April 2 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Qualifications or requirements
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Experience needed
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Any other provided details
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: Degree or Diploma in Hospitality Management or a related field
Related Work Experience: Minimum of 1–2 years of experience in Front Office role
Experience: Preferably in a hotel or luxury service environment (4- or 5-Star hotel is highly desirable)
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us
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