Background

Our client in the Hospitality Industry is seeking to recruit a Guest Relations Officer to deliver exceptional guest experiences, manage front desk operations, and support sales and service excellence.

Key Responsibilities

• Manage room reservations, cancellations, and guest check-ins
• Handle front desk operations including guest inquiries, payments, and transactions
• Answer and manage telephone inquiries and guest communications
• Prepare quotations for room bookings, events, and hotel services
• Upsell and cross-sell hotel services to drive revenue growth
• Provide concierge services including guest assistance and local recommendations
• Support basic food and beverage service and cash handling
• Handle guest complaints and ensure high levels of guest satisfaction

Required Qualifications & Experience

• Experience in hospitality, customer service, sales, or front desk operations
• Excellent communication, interpersonal, and sales skills
• Ability to multitask in a fast-paced environment
• Basic knowledge of hotel operations and F&B service standards
• Strong negotiation, problem-solving, and customer service skills

• Manage room reservations, cancellations, and guest check-ins
• Handle front desk operations including guest inquiries, payments, and transactions
• Answer and manage telephone inquiries and guest communications
• Prepare quotations for room bookings, events, and hotel services
• Upsell and cross-sell hotel services to drive revenue growth
• Provide concierge services including guest assistance and local recommendations
• Support basic food and beverage service and cash handling
• Handle guest complaints and ensure high levels of guest satisfaction

• Excellent communication, interpersonal, and sales skills
• Ability to multitask in a fast-paced environment
• Strong negotiation, problem-solving, and customer service skills

• Experience in hospitality, customer service, sales, or front desk operations
• Basic knowledge of hotel operations and F&B service standards