We are seeking an experienced and results-driven Head of Collections - Logbook Loans to lead the management and recovery of our logbook loan portfolio, reduce Portfolio at Risk (PAR), and strengthen collections performance across all branches.

Qualifications & Experience

Bachelor's degree in Business Administration, Economics, Credit Management or Banking.

Professional certification in Credit Management, Risk Management, Finance or Debt Recovery is an added advantage.

Minimum 5 years' experience in Collections, Credit Recovery or Debt Management, with at least 3 years in management.

Proven experience managing Logbook Loans or other vehicle-secured lending portfolios.

Strong understanding of secured lending, credit risk, collections and recovery processes.

Key Competencies

Strong leadership, negotiation and team management skills.

Good understanding of PAR management, recovery rates and collections KPIs.

Strong analytical, reporting and problem-solving ability.

High level of professionalism, integrity and ability to work under pressure.

Key Responsibilities

Lead collections and recovery strategy for the Logbook Loan portfolio.

Drive reduction of PAR, arrears and non-performing loans, especially DD+30 accounts.

Set collections targets and hold branches and teams accountable for results.

Lead recovery of difficult and high-value accounts through negotiations, field visits and structured repayment plans.

Oversee vehicle tracing, repossession, valuation, auction and disposal of recovered vehicles.

Coordinate auctioneers, recovery agents, trackers, investigators and other external partners.

Review delinquency trends and provide regular collections, PAR and recovery reports.

Ensure all recovery activities comply with company policy and Kenyan laws.

• Lead collections and recovery strategy for the Logbook Loan portfolio.
• Drive reduction of PAR, arrears and non-performing loans, especially DD+30 accounts.
• Set collections targets and hold branches and teams accountable for results.
• Lead recovery of difficult and high-value accounts through negotiations, field visits and structured repayment plans.
• Oversee vehicle tracing, repossession, valuation, auction and disposal of recovered vehicles.
• Coordinate auctioneers, recovery agents, trackers, investigators and other external partners.
• Review delinquency trends and provide regular collections, PAR and recovery reports.
• Ensure all recovery activities comply with company policy and Kenyan laws.

• Strong leadership
• negotiation
• team management skills
• Good understanding of PAR management
• recovery rates
• collections KPIs
• Strong analytical
• reporting
• problem-solving ability
• High level of professionalism
• integrity
• ability to work under pressure
• Strong understanding of secured lending
• credit risk
• collections and recovery processes

• Bachelor's degree in Business Administration, Economics, Credit Management or Banking.
• Professional certification in Credit Management, Risk Management, Finance or Debt Recovery is an added advantage.
• Minimum 5 years' experience in Collections, Credit Recovery or Debt Management, with at least 3 years in management.
• Proven experience managing Logbook Loans or other vehicle-secured lending portfolios.