Background

As Greenwheels scales its operations across Kenya, the Head of Fleet Operations will lead the strategic and operational delivery of vehicle performance, maintenance and partner engagement systems. This role will oversee four core functional areas- Incident Response Centre, Emergency Response, Maintenance and Site Supervision- with a strong emphasis on uptime, road safety and cost efficiency.

What You'll Do:

• Lead Kenya's fleet operations strategy- ensuring alignment with regional roadmap and supporting rapid scale-up of operations in Kenya.
• Oversee maintenance operations- including mobile repair units, centralized workshops, spare parts availability and preventive maintenance scheduling guided by loT and fault-trend data.
• Provide strategic leadership to the 24/7 Incident Response Centre (IRC)- setting service standards, escalation protocols, quality controls and ensuring timely and accurate triaging of incidents.
• Manage Emergency Response & Asset Recovery teams- ensuring safe handling of breakdowns, accidents, rider safety cases and repossession operations through strong coordination and documentation.
• Drive operational visibility- by monitoring fleet performance dashboards, incident patterns, cost drivers and field intelligence to optimize efficiency and decision-making.
• Ensure robust site operations- including depot safety, security, regulatory compliance and alignment with national transport and road safety requirements.
• Manage partnerships- with OEMs, vendors, NTSA, insurance providers, local government and police authorities to strengthen policy alignment and operational support.
• Hire, lead, and develop high-performing fleet teams-embedding strong KPIs, coaching practices and cross-functional collaboration rituals.

What We're Looking For:

• Bachelor's in Engineering, Transport Management, Business or related field.
• 5+ years in fleet, mobility or logistics operations.
• 7+ years managing technical or distributed field teams.
• Strong understanding of NTSA regulations, road safety and compliance frameworks.
• Experience in EV systems, diagnostics, maintenance planning, GPS/IOT tools and dispatch technologies.
• Strong leadership, communication, and problem-solving skills with an analytical mindset.

• Lead Kenya's fleet operations strategy- ensuring alignment with regional roadmap and supporting rapid scale-up of operations in Kenya.
• Oversee maintenance operations- including mobile repair units, centralized workshops, spare parts availability and preventive maintenance scheduling guided by loT and fault-trend data.
• Provide strategic leadership to the 24/7 Incident Response Centre (IRC)- setting service standards, escalation protocols, quality controls and ensuring timely and accurate triaging of incidents.
• Manage Emergency Response & Asset Recovery teams- ensuring safe handling of breakdowns, accidents, rider safety cases and repossession operations through strong coordination and documentation.
• Drive operational visibility- by monitoring fleet performance dashboards, incident patterns, cost drivers and field intelligence to optimize efficiency and decision-making.
• Ensure robust site operations- including depot safety, security, regulatory compliance and alignment with national transport and road safety requirements.
• Manage partnerships- with OEMs, vendors, NTSA, insurance providers, local government and police authorities to strengthen policy alignment and operational support.
• Hire, lead, and develop high-performing fleet teams-embedding strong KPIs, coaching practices and cross-functional collaboration rituals.

• Strong understanding of NTSA regulations, road safety and compliance frameworks
• Experience in EV systems, diagnostics, maintenance planning, GPS/IOT tools and dispatch technologies
• Strong leadership, communication, and problem-solving skills with an analytical mindset

• Bachelor's in Engineering, Transport Management, Business or related field
• 5+ years in fleet, mobility or logistics operations
• 7+ years managing technical or distributed field teams