BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...

Head of HR Operations

Job TypeFull Time

QualificationBA/BSc/HND , Professional Certificate

Experience8 years

LocationNairobi

Job FieldHuman Resources / HR

Our ideal candidate brings:

Battle scars: You’ve run a large portfolio at scale, with a complex architecture. You know what breaks at 1,000 people, 5,000 people, and beyond - because you've lived through it.

The ability to speak "Finance" and "Legal": You don't just speak HR. You can sit across from our CFO to debate payroll, audit footprints, and multi-country compliance risks without skipping a beat.

Systems-first thinking: You don't look at HR as a series of administrative tasks. You see it as an interconnected engine where data integrity, localized labor laws, and smooth logistics directly unlock our global impact.

Trust and care: You care deeply about the humans at BURN, and you earn the trust of everyone around you through putting people over results.

Key responsibilities: Owned directly

• People Helpdesk. Run a single front door for employee and manager HR queries, with tracking, response standards and escalation routes.
• Recruitment sits with Talent.
• Training content is built by Learning & Development; this role defines what operational training is needed.
• HR data architecture and systems sit with Data & Systems; this role keeps records accurate at source.
• Payroll processing sits with Payroll; this role provides accurate inputs.
• Commission-based agents sit with the Agents team.

What this role does not cover

Clear boundaries keep this role focused on employees and casuals.

Experience in a social enterprise or high-growth company.

Experience implementing an HRIS or moving HR processes onto digital platforms.

Experience with ISO management systems or lender environmental and social requirements.

Desirable

• French or Portuguese.
• Fluent English and willingness to travel occasionally.
• Experience leading a team spread across several countries.
• Experience designing and rolling out standard HR processes across countries.
• A track record of handling labour inspections, HR audits and complex employee relations cases.
• Experience with manufacturing, factory or other large shift-based workforces, including casual and fixed-term workers.
• Deep knowledge of Kenyan employment law and working knowledge of employment law in other African markets.
• Knows when and how to leverage AI tools to automate processes and enhance output.
• Strong data discipline: confident in Excel and insistent on accurate employee records.
• 8+ years of experience, including 4+ years in a leadership position.
• IHRM membership (Kenya).

Essential

• Degree in HR, law, business or a related field.
• Ensure markets without a dedicated HR officer still receive full HR coverage.

Team leadership

• Lead the HR Operations Team.
• Work with Learning & Development so every new or changed policy comes with training.

Policy and documentation

• Maintain the HR policy suite and its country annexes, and run policy sign-off for all employees.
• Engage casual workers compliantly: contract form, duration limits and statutory obligations.
• Ensure statutory employment compliance across all ten markets, working with Payroll on statutory deductions.
• Keep BURN ready for labour inspections and audits, including ISO and lender environmental and social requirements.

Employee relations and compliance

• Oversee employee relations, disciplinary and grievance cases, escalating disputes to in-house legal and external counsel.
• Performance processes, including check-ins and annual reviews, delivered on time with clean data.
• Accurate, complete employee records and documentation in every market.

Employee lifecycle

• Contracting of new employees, onboarding, probation and contract management, leave management and offboarding.
• In-country HR standardisation. Replace market-by-market practice with one group process set, with country annexes only where local law differs.

• Run a single front door for employee and manager HR queries, with tracking, response standards and escalation routes.
• Define what operational training is needed.
• Keep records accurate at source.
• Provide accurate inputs for payroll processing.
• Lead the HR Operations Team.
• Work with Learning & Development so every new or changed policy comes with training.
• Maintain the HR policy suite and its country annexes, and run policy sign-off for all employees.
• Engage casual workers compliantly: contract form, duration limits and statutory obligations.
• Ensure statutory employment compliance across all ten markets, working with Payroll on statutory deductions.
• Keep BURN ready for labour inspections and audits, including ISO and lender environmental and social requirements.
• Oversee employee relations, disciplinary and grievance cases, escalating disputes to in-house legal and external counsel.
• Ensure performance processes, including check-ins and annual reviews, are delivered on time with clean data.
• Ensure accurate, complete employee records and documentation in every market.
• Manage contracting of new employees, onboarding, probation and contract management, leave management and offboarding.
• Standardize in-country HR processes. Replace market-by-market practice with one group process set, with country annexes only where local law differs.

• Ability to speak "Finance" and "Legal"
• Systems-first thinking
• Trust and care
• French or Portuguese
• Fluent English
• Experience leading a team spread across several countries
• Experience designing and rolling out standard HR processes across countries
• Track record of handling labour inspections, HR audits and complex employee relations cases
• Experience with manufacturing, factory or other large shift-based workforces, including casual and fixed-term workers
• Deep knowledge of Kenyan employment law and working knowledge of employment law in other African markets
• Knows when and how to leverage AI tools to automate processes and enhance output
• Strong data discipline
• Confident in Excel
• Insistent on accurate employee records

• BA/BSc/HND
• Professional Certificate
• Degree in HR, law, business or a related field
• IHRM membership (Kenya)