Home Loan Specialist
2026-08-12T06:37:37+00:00
Absa Bank Kenya
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_10391/logo/absa.jpeg
https://www.absabank.co.ke/personal/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Information Technology
Sales & Retail, Banking, Finance, Business Operations, Customer Service
2026-08-19T17:00:00+00:00
8
Job Summary
- To recruit and retain Home Loan customers
- To deliver exceptional retail business performance through Home Loan sales & excellent customer service
- To develop and maintain a high profile for Home Loans within a number of branches
- To ensure that all aspects of operational rigour are maintained when involved in the home loan process
Responsibilities
Key accountabilities/Deliverables/Outcomes
Sales and Service 75%
- Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
- Achieve & Exceed Home Loan & Cross Sale Targets
- Utilize the standard sales process to identify customer’s Home Loan requirements
- Facilitate customer understanding of the Home Loan procedure and process
- Champion and manage Home Loan product & channels
- Own and drive the outlet home loan sales objectives/targets
- Maintain Home Loan sales performance statistics for management information usage.
- Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
- Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
- Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
- Deliver world class customer service practices and ensure adherence to Barclays Service standards.
- Accurate collation and packaging of relevant documents for processing.
- Conduct branch Home Loan marketing campaigns and participate in country level campaigns
Operational Rigour Practices 15%
- Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
- Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
- Ensure the Bank’s Home Loan lending criteria is met
Team Working 5%
- Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals.
- Share knowledge experience and best practice with other team members.
- Provide cover for other Home Loan Advisors at all levels when required.
- Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
- Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-development 5%
- Agree performance development objectives with the team leader.
- Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Role/person specification
Qualification
- Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
Experience
- At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.
Knowledge and Skills
- A good understanding of Retail goals & objectives
- A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
- A thorough understanding of the sales process
- An in-depth knowledge of the Home Loan product and lending policy.
- Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
- A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
- A working knowledge of the procedure manuals
- A thorough knowledge of the bank’s tariff, products and services
- A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
* Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs * Achieve & Exceed Home Loan & Cross Sale Targets * Utilize the standard sales process to identify customer’s Home Loan requirements * Facilitate customer understanding of the Home Loan procedure and process * Champion and manage Home Loan product & channels * Own and drive the outlet home loan sales objectives/targets * Maintain Home Loan sales performance statistics for management information usage. * Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner. * Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice * Ensure documentation such as the home loan application and internal submission forms are fully completed & error free. * Deliver world class customer service practices and ensure adherence to Barclays Service standards. * Accurate collation and packaging of relevant documents for processing. * Conduct branch Home Loan marketing campaigns and participate in country level campaigns * Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit. * Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant * Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises. * Ensure the Bank’s Home Loan lending criteria is met * Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals. * Share knowledge experience and best practice with other team members. * Provide cover for other Home Loan Advisors at all levels when required. * Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals. * Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties. * Agree performance development objectives with the team leader. * Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
* A good understanding of Retail goals & objectives * A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution * A thorough understanding of the sales process * An in-depth knowledge of the Home Loan product and lending policy. * Good working knowledge of the internal and generic Home Loan, purchasing and related processes. * A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc. * A working knowledge of the procedure manuals * A thorough knowledge of the bank’s tariff, products and services * A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
* Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
JOB-6a7c14b19b24f
Vacancy title:
Home Loan Specialist
[Type: FULL_TIME, Industry: Information Technology, Category: Sales & Retail, Banking, Finance, Business Operations, Customer Service]
Jobs at:
Absa Bank Kenya
Deadline of this Job:
Wednesday, August 19 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, August 12 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
- To recruit and retain Home Loan customers
- To deliver exceptional retail business performance through Home Loan sales & excellent customer service
- To develop and maintain a high profile for Home Loans within a number of branches
- To ensure that all aspects of operational rigour are maintained when involved in the home loan process
Responsibilities
Key accountabilities/Deliverables/Outcomes
Sales and Service 75%
- Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
- Achieve & Exceed Home Loan & Cross Sale Targets
- Utilize the standard sales process to identify customer’s Home Loan requirements
- Facilitate customer understanding of the Home Loan procedure and process
- Champion and manage Home Loan product & channels
- Own and drive the outlet home loan sales objectives/targets
- Maintain Home Loan sales performance statistics for management information usage.
- Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
- Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
- Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
- Deliver world class customer service practices and ensure adherence to Barclays Service standards.
- Accurate collation and packaging of relevant documents for processing.
- Conduct branch Home Loan marketing campaigns and participate in country level campaigns
Operational Rigour Practices 15%
- Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
- Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
- Ensure the Bank’s Home Loan lending criteria is met
Team Working 5%
- Build effective relationships with branch staff and key support functions e.g. service delivery and risk developing networking for potential Home Loan referrals.
- Share knowledge experience and best practice with other team members.
- Provide cover for other Home Loan Advisors at all levels when required.
- Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
- Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-development 5%
- Agree performance development objectives with the team leader.
- Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Role/person specification
Qualification
- Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
Experience
- At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.
Knowledge and Skills
- A good understanding of Retail goals & objectives
- A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
- A thorough understanding of the sales process
- An in-depth knowledge of the Home Loan product and lending policy.
- Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
- A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
- A working knowledge of the procedure manuals
- A thorough knowledge of the bank’s tariff, products and services
- A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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