JOB PURPOSE:

Reporting to the HR & Corporate Services Manager, the role holder will ensure all human resource needs for the business function(s) are met. The HR Assistant supports the Business in executing HR functions, including recruitment, onboarding, employee engagement, benefits administration, performance management, and compliance. This role ensures efficient HR operations aligned with company policies and regulatory frameworks.

PRINCIPAL ACCOUNTABILITIES:

Support Execution of the HR Strategy

Support the HR & Corporate Services Manager in implementing people strategies and plans to attract, develop, and retain top talent.

Assist in executing HR initiatives that address business needs, employee engagement, and organizational effectiveness.

Recruitment and Onboarding

Assist in implementing the company’s manpower plan and recruitment strategy.

Coordinate interview scheduling, candidate communication, and selection documentation, ensuring adherence to recruitment timelines and Service Level Agreements (SLAs).

Plan and execute a comprehensive onboarding and orientation program to integrate new employees.

Learning and Development

Coordinate training and development programs aligned with business objectives and employee development needs.

Identify training needs through performance appraisals and consultation with managers.

Develop and manage the Annual Training Calendar and track implementation.

Administer and coordinate the E-learning platform to support employee upskilling and compliance training.

Performance and Talent Management

Support the implementation of performance management processes, including goal setting, appraisal tracking, and performance reviews.

Assist managers and staff in preparing and updating performance contracts and development plans.

Conduct checks to ensure consistency and fairness in performance evaluations.

Track and maintain performance data and assist in talent development initiatives.

HRMS & Data Management

Maintain accurate and up-to-date employee information in the Human Resource Management System (HRMS).

Implement updates and ensure data integrity across HR systems.

Generate and share monthly HR reports and dashboards for management decision-making.

Support the digitalization of HR records and process automation initiatives.

Employee Benefits Administration

Support in administering employee benefits such as pension schemes, group life insurance, medical benefits, and staff welfare programs.

Assist in payroll administration.

Liaise with service providers, insurers, and finance to ensure timely processing of benefit claims and renewals.

Handle employee queries regarding benefits and ensure clear communication of policies.

RELATIONSHIPS:

Reporting to: HR & Corporate Services Manager

Other Contacts:

Within the Company: All Other Departments

Outside the Company: Regulators, vendors, and suppliers; external HR network; ability to maintain links with external networks (e.g., IHRM, FKE, NITA); local community network, including targeted Universities.

KNOWLEDGE AND EXPERIENCE (QUALIFICATIONS):

2-5 years of experience in HR operations

Experience in the Insurance Industry is an added advantage

Member of IHRM

CHRP or Higher Diploma in HR or equivalent is an added advantage

Knowledge of Kenya Employment Law & Labour regulations

SKILLS AND COMPETENCIES:

Technical Skills:

Proficiency in MS Office and HRIS systems

Data analytics and management

Competencies:

Excellent communication and interpersonal skills

High attention to detail

Strong organizational and multitasking ability

Integrity and professionalism

Empathy and confidentiality

Teamwork and adaptability in a dynamic, compliance-driven environment

Understanding of the HR / People impact

Ability to work under pressure and manage time efficiently

• Support the HR & Corporate Services Manager in implementing people strategies and plans to attract, develop, and retain top talent
• Assist in executing HR initiatives that address business needs, employee engagement, and organizational effectiveness
• Assist in implementing the company’s manpower plan and recruitment strategy
• Coordinate interview scheduling, candidate communication, and selection documentation, ensuring adherence to recruitment timelines and Service Level Agreements (SLAs)
• Plan and execute a comprehensive onboarding and orientation program to integrate new employees
• Coordinate training and development programs aligned with business objectives and employee development needs
• Identify training needs through performance appraisals and consultation with managers
• Develop and manage the Annual Training Calendar and track implementation
• Administer and coordinate the E-learning platform to support employee upskilling and compliance training
• Support the implementation of performance management processes, including goal setting, appraisal tracking, and performance reviews
• Assist managers and staff in preparing and updating performance contracts and development plans
• Conduct checks to ensure consistency and fairness in performance evaluations
• Track and maintain performance data and assist in talent development initiatives
• Maintain accurate and up-to-date employee information in the Human Resource Management System (HRMS)
• Implement updates and ensure data integrity across HR systems
• Generate and share monthly HR reports and dashboards for management decision-making
• Support the digitalization of HR records and process automation initiatives
• Support in administering employee benefits such as pension schemes, group life insurance, medical benefits, and staff welfare programs
• Assist in payroll administration
• Liaise with service providers, insurers, and finance to ensure timely processing of benefit claims and renewals
• Handle employee queries regarding benefits and ensure clear communication of policies

• Proficiency in MS Office and HRIS systems
• Data analytics and management
• Excellent communication and interpersonal skills
• High attention to detail
• Strong organizational and multitasking ability
• Integrity and professionalism
• Empathy and confidentiality
• Teamwork and adaptability in a dynamic, compliance-driven environment
• Understanding of the HR / People impact
• Ability to work under pressure and manage time efficiently

• 2-5 years of experience in HR operations
• Experience in the Insurance Industry is an added advantage
• Member of IHRM
• CHRP or Higher Diploma in HR or equivalent is an added advantage
• Knowledge of Kenya Employment Law & Labour regulations