Provide Tier 1–2 technical support (onsite/remote), manage the helpdesk queue, and document issues, resolutions, and SOPs.

Set up, secure, and maintain staff endpoints and specialized clinic/lab workstations, including printers and peripherals.

Administer and secure network infrastructure (pfSense firewall, VPNs, VLANs, NAT, QoS, Wi-Fi), and monitor network performance, uptime, and security events.

Manage core network services including IP addressing, DNS, DHCP, and maintain updated network diagrams and system inventories.

Operate, patch, and monitor Ubuntu servers hosting systems such as Zimbra mail and OpenMRS (application, web, database, and related services).

Plan, implement, and maintain Domain Controller services (Active Directory/LDAP), including GPOs, endpoint joining/migration, and secure authentication.

Ensure reliable backups, perform restore tests, maintain disaster recovery runbooks, enforce access controls, and support compliance with data protection and GCP requirements.

Support lab and facility systems (temperature monitoring, CCTV/NVR), maintain asset registers, assist in audits, and contribute to continuous improvement initiatives.

Vacancy Requirements:

• Diploma in Information Technology/Computer Science or related field (or equivalent experience).
• Experience in systems/network administration in a production environment will be an added advantage
• Skilled in pfSense management, including firewall rules, VPNs, VLANs, Captive Portal, and high-availability concepts, with strong understanding of networking and security best practice
• Proficient in Ubuntu Server (services, permissions, systemd, hardening, backups) and Windows Server/Active Directory (DNS/DHCP, Group Policy, domain management)
• Experienced with Zimbra email server administration (anti-spam/AV, TLS/DMARC) and OpenMRS on Ubuntu, including Tomcat/Java lifecycle tasks, MySQL/MariaDB operations, logs, and bac
• Capable of developing Bash and Python scripts for automation, system optimization, and routine maintenance Skilled in CCTV/NVR administration, storage management, backup tooling, restore testing, and maintaining disciplined documentation for operational reliability

• Provide Tier 1–2 technical support (onsite/remote), manage the helpdesk queue, and document issues, resolutions, and SOPs.
• Set up, secure, and maintain staff endpoints and specialized clinic/lab workstations, including printers and peripherals.
• Administer and secure network infrastructure (pfSense firewall, VPNs, VLANs, NAT, QoS, Wi-Fi), and monitor network performance, uptime, and security events.
• Manage core network services including IP addressing, DNS, DHCP, and maintain updated network diagrams and system inventories.
• Operate, patch, and monitor Ubuntu servers hosting systems such as Zimbra mail and OpenMRS (application, web, database, and related services).
• Plan, implement, and maintain Domain Controller services (Active Directory/LDAP), including GPOs, endpoint joining/migration, and secure authentication.
• Ensure reliable backups, perform restore tests, maintain disaster recovery runbooks, enforce access controls, and support compliance with data protection and GCP requirements.
• Support lab and facility systems (temperature monitoring, CCTV/NVR), maintain asset registers, assist in audits, and contribute to continuous improvement initiatives.

• pfSense management, including firewall rules, VPNs, VLANs, Captive Portal, and high-availability concepts, with strong understanding of networking and security best practice
• Ubuntu Server (services, permissions, systemd, hardening, backups)
• Windows Server/Active Directory (DNS/DHCP, Group Policy, domain management)
• Zimbra email server administration (anti-spam/AV, TLS/DMARC)
• OpenMRS on Ubuntu, including Tomcat/Java lifecycle tasks, MySQL/MariaDB operations, logs, and bac
• Bash and Python scripting for automation, system optimization, and routine maintenance
• CCTV/NVR administration, storage management, backup tooling, restore testing, and maintaining disciplined documentation for operational reliability

• Diploma in Information Technology/Computer Science or related field (or equivalent experience).
• Experience in systems/network administration in a production environment will be an added advantage