JOB PURPOSE

To support the administration, maintenance, and security of the University’s ICT systems and servers to ensure reliable, secure, and efficient systems that support teaching, learning, research, and administrative functions.

KEY DUTIES AND RESPONSIBILITIES

• Assist in the installation, configuration, and maintenance of server operating systems (Windows Server, Linux).
• Support the administration of user accounts, email systems, and directory services (e.g., Active Directory, LDAP).
• Monitor system performance, availability, and capacity, and troubleshoot system-related issues.
• Perform routine system backups, restore, and assist in disaster recovery and business continuity processes.
• Support the management of virtualization platforms and cloud-based services where applicable.
• Assist in applying system updates, patches, and security configurations in line with ICT policies.
• Provide technical support to academic staff, students, and administrative users on system-related issues.
• Maintain accurate documentation of system configurations, procedures, and asset inventories.
• Assist in implementing and maintaining cybersecurity controls to protect University systems and data.
• Support the deployment and maintenance of institutional systems such as ERP, LMS, library systems, and research platforms.
• Participate in ICT projects, system upgrades, and new technology deployments.
• Ensure compliance with University ICT policies, data protection laws, and information security standards.
• Perform any other duties as assigned by the supervisor

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field
• Knowledge of Windows and Linux system environments
• Understanding of server administration, networking and cybersecurity practices
• Understanding of operating systems, Linux and Microsoft
• Familiarity with enterprise applications such as LMS and ERP is an added advantage
• Strong analytical, communications and Customer support skills
• Ability to work in a busy university environment with minimal supervision

• Assist in the installation, configuration, and maintenance of server operating systems (Windows Server, Linux).
• Support the administration of user accounts, email systems, and directory services (e.g., Active Directory, LDAP).
• Monitor system performance, availability, and capacity, and troubleshoot system-related issues.
• Perform routine system backups, restore, and assist in disaster recovery and business continuity processes.
• Support the management of virtualization platforms and cloud-based services where applicable.
• Assist in applying system updates, patches, and security configurations in line with ICT policies.
• Provide technical support to academic staff, students, and administrative users on system-related issues.
• Maintain accurate documentation of system configurations, procedures, and asset inventories.
• Assist in implementing and maintaining cybersecurity controls to protect University systems and data.
• Support the deployment and maintenance of institutional systems such as ERP, LMS, library systems, and research platforms.
• Participate in ICT projects, system upgrades, and new technology deployments.
• Ensure compliance with University ICT policies, data protection laws, and information security standards.
• Perform any other duties as assigned by the supervisor

• Knowledge of Windows and Linux system environments
• Understanding of server administration, networking and cybersecurity practices
• Understanding of operating systems, Linux and Microsoft
• Familiarity with enterprise applications such as LMS and ERP is an added advantage
• Strong analytical, communications and Customer support skills
• Ability to work in a busy university environment with minimal supervision

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field