Join 4G Capital as an ICT Officer

At 4G Capital, we believe in unlocking human potential for good. As Africa’s highest-scoring fintech B Corp, we’re proud to empower micro and small businesses with the capital and knowledge they need to thrive. Our award-winning model blends instant access to working capital with financial literacy training—helping over 350,000 entrepreneurs across Kenya and Uganda grow their businesses, support their families, and strengthen their communities. We’re on a mission to be the first choice for MSME growth in Africa, and technology sits at the core of that mission.

Why Join Us?

At 4G Capital, you’ll be part of a purpose-driven team that’s redefining financial inclusion. Our culture is collaborative, innovative, and deeply human. We balance cutting-edge technology with empathy and community, empowering our people to grow both personally and professionally.

Every role at 4G Capital has real impact—and in ICT, your work ensures that every system, connection, and device helps our teams serve entrepreneurs better and faster.

The Role: ICT Officer

We’re seeking a detail-oriented and proactive ICT Officer to join our Nairobi-based team. This role is key in maintaining and improving our ICT infrastructure, ensuring operational excellence, and supporting our business systems with reliability, efficiency, and care.

As an ICT Officer, you’ll provide technical support across the business, manage internal networks, ensure device compliance, and champion system security—all while helping us scale our technology to match our growth.

What You’ll Do

• Troubleshoot and manage internal networks and IT infrastructure.

• Provide onsite and remote technical support for systems and end users.

• Ensure timely resolution of ICT issues in line with company SLAs.

• Install, configure, and maintain hardware, operating systems, and applications.

• Manage IT assets and maintain an accurate IT inventory.

• Support device configuration, compliance, and deployment via MDM.

• Oversee endpoint security using antivirus, firewall, and MDM solutions.

• Facilitate user onboarding/offboarding and access control.

• Contribute to ICT process improvements through shared knowledge.

• Support data protection, compliance, and call center operations.

What We’re Looking For

• Bachelor’s degree in ICT, Computer Engineering, Computer Science, Business Information Technology, or a related field.

• At least 3 years of experience in a similar ICT role within a fast-paced organization.

• Strong problem-solving, communication, and time management skills.

• Proficiency in ICT systems and applications; familiarity with Freshservice is a plus.

• Certification such as CCNA will be an added advantage.

• A proactive, customer-focused mindset and the ability to work independently.

What We Offer

• The opportunity to make a tangible impact on financial inclusion across Africa.

• A collaborative and supportive work culture that values innovation and growth.

• Continuous learning opportunities and exposure to modern ICT tools and systems.

• Competitive compensation and benefits aligned with your experience and expertise

Ready to Make a Difference?

If you’re excited by the idea of using data to drive financial inclusion, and you’re looking for a role that blends purpose, impact, and innovation—this is your chance.

Apply today and help us shape the future of MSME growth in Africa.

• Troubleshoot and manage internal networks and IT infrastructure.
• Provide onsite and remote technical support for systems and end users.
• Ensure timely resolution of ICT issues in line with company SLAs.
• Install, configure, and maintain hardware, operating systems, and applications.
• Manage IT assets and maintain an accurate IT inventory.
• Support device configuration, compliance, and deployment via MDM.
• Oversee endpoint security using antivirus, firewall, and MDM solutions.
• Facilitate user onboarding/offboarding and access control.
• Contribute to ICT process improvements through shared knowledge.
• Support data protection, compliance, and call center operations.

• Strong problem-solving, communication, and time management skills.
• Proficiency in ICT systems and applications; familiarity with Freshservice is a plus.
• Certification such as CCNA will be an added advantage.
• A proactive, customer-focused mindset and the ability to work independently.

• Bachelor’s degree in ICT, Computer Engineering, Computer Science, Business Information Technology, or a related field.
• At least 3 years of experience in a similar ICT role within a fast-paced organization.