Background

IFF Operations Supervisor- SEA Job AGL Logistics Jobs. Africa Global Logistics Jobs

Key Responsibilities

Reporting to the Senior Supervisor – Sea Exports. The Key responsibilities will be: –

Manage the team

• Inform the team of the entity strategy/ evolutions and communicate on required alignments
• Set goals in terms of quality of service
• Assess teams performance against set Key performance indicators develop & maintain teams competencies
• Responsible for the induction of new modules concerning TMS & DMP
• Responsible for team productivity and expertise
• Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO
• Manage the operational relationship with the Client
• Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
• Follow up on Consignments and ensure that Clients have been updated on the status in real time.

Monitor file processing

• Ensure that SOPs are applied at each step of the business process
• Monitor all documentation and ensure compliance with required laws and regulations
• Ensure tariffs for existing Clients are regularly updated
• Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
• Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
• Assist Operators and other staff members in case of operational issues.
• Ensure that files are regularly archived (physically & electronically, once a month at least)
• Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers…)
• Control the quality of formalization & documentation of the files.

Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued.

• Get to know the exact details of quotations related to operations in progress
• Check the disbursements of each file
• Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
• Control the costs of the IFF unit in line with approved budget
• Alert/Inform Management in case of significant operational issues which may impact on quality

Qualifications

• Diploma in Clearing and Forwarding or related field.
• East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
• Knowledge of Single Customs Territory
• Minimum of 4 Years experience in sea export freight forwarding/logistics
• Experience in a supervisory or team lead role will be an added advantage.

• Inform the team of the entity strategy/ evolutions and communicate on required alignments
• Set goals in terms of quality of service
• Assess teams performance against set Key performance indicators develop & maintain teams competencies
• Responsible for the induction of new modules concerning TMS & DMP
• Responsible for team productivity and expertise
• Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO
• Manage the operational relationship with the Client
• Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
• Follow up on Consignments and ensure that Clients have been updated on the status in real time.
• Ensure that SOPs are applied at each step of the business process
• Monitor all documentation and ensure compliance with required laws and regulations
• Ensure tariffs for existing Clients are regularly updated
• Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
• Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
• Assist Operators and other staff members in case of operational issues.
• Ensure that files are regularly archived (physically & electronically, once a month at least)
• Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers…)
• Control the quality of formalization & documentation of the files.
• Get to know the exact details of quotations related to operations in progress
• Check the disbursements of each file
• Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
• Control the costs of the IFF unit in line with approved budget
• Alert/Inform Management in case of significant operational issues which may impact on quality

• Team Management
• Quality of Service Management
• Performance Assessment
• Competency Development
• TMS & DMP Module Induction
• Team Productivity and Expertise Management
• Operational Planning and Organization
• Client Relationship Management
• Issue Escalation and Resolution
• Consignment Follow-up
• Real-time Client Updates
• SOP Adherence
• Documentation Monitoring and Compliance
• Tariff Updates
• File Allocation and Validation
• File Processing Progress Monitoring
• Operational Issue Assistance
• File Archiving
• Process Improvement Implementation
• Quality Control of Formalization & Documentation
• Gross Margin and Disbursement Control
• Quotation Details Management
• Disbursement Checking
• Customs Documentation Liaison
• Credit Control Liaison
• Cost Control
• Management Alerting

• Diploma in Clearing and Forwarding or related field.
• East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
• Knowledge of Single Customs Territory
• Minimum of 4 Years experience in sea export freight forwarding/logistics
• Experience in a supervisory or team lead role will be an added advantage.