IFF Operations Supervisor- SEA job at Africa Global Logistics (AGL)
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IFF Operations Supervisor- SEA
2026-05-11T06:59:40+00:00
Africa Global Logistics (AGL)
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8418/logo/Africa%20Global%20Logistics.jpeg
FULL_TIME
Kenya
Nairobi
00100
Kenya
Logistics
Management, Business Operations, Transportation & Logistics
KES
MONTH
2026-05-18T17:00:00+00:00
8

Background

IFF Operations Supervisor- SEA Job AGL Logistics Jobs. Africa Global Logistics Jobs

Key Responsibilities

Reporting to the Senior Supervisor – Sea Exports. The Key responsibilities will be: –

Manage the team

  • Inform the team of the entity strategy/ evolutions and communicate on required alignments
  • Set goals in terms of quality of service
  • Assess teams performance against set Key performance indicators develop & maintain teams competencies
  • Responsible for the induction of new modules concerning TMS & DMP
  • Responsible for team productivity and expertise
  • Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO
  • Manage the operational relationship with the Client
  • Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
  • Follow up on Consignments and ensure that Clients have been updated on the status in real time.

Monitor file processing

  • Ensure that SOPs are applied at each step of the business process
  • Monitor all documentation and ensure compliance with required laws and regulations
  • Ensure tariffs for existing Clients are regularly updated
  • Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
  • Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
  • Assist Operators and other staff members in case of operational issues.
  • Ensure that files are regularly archived (physically & electronically, once a month at least)
  • Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers…)
  • Control the quality of formalization & documentation of the files.

Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued.

  • Get to know the exact details of quotations related to operations in progress
  • Check the disbursements of each file
  • Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
  • Control the costs of the IFF unit in line with approved budget
  • Alert/Inform Management in case of significant operational issues which may impact on quality

Qualifications

  • Diploma in Clearing and Forwarding or related field.
  • East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
  • Knowledge of Single Customs Territory
  • Minimum of 4 Years experience in sea export freight forwarding/logistics
  • Experience in a supervisory or team lead role will be an added advantage.
  • Inform the team of the entity strategy/ evolutions and communicate on required alignments
  • Set goals in terms of quality of service
  • Assess teams performance against set Key performance indicators develop & maintain teams competencies
  • Responsible for the induction of new modules concerning TMS & DMP
  • Responsible for team productivity and expertise
  • Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO
  • Manage the operational relationship with the Client
  • Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
  • Follow up on Consignments and ensure that Clients have been updated on the status in real time.
  • Ensure that SOPs are applied at each step of the business process
  • Monitor all documentation and ensure compliance with required laws and regulations
  • Ensure tariffs for existing Clients are regularly updated
  • Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
  • Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
  • Assist Operators and other staff members in case of operational issues.
  • Ensure that files are regularly archived (physically & electronically, once a month at least)
  • Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers…)
  • Control the quality of formalization & documentation of the files.
  • Get to know the exact details of quotations related to operations in progress
  • Check the disbursements of each file
  • Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
  • Control the costs of the IFF unit in line with approved budget
  • Alert/Inform Management in case of significant operational issues which may impact on quality
  • Team Management
  • Quality of Service Management
  • Performance Assessment
  • Competency Development
  • TMS & DMP Module Induction
  • Team Productivity and Expertise Management
  • Operational Planning and Organization
  • Client Relationship Management
  • Issue Escalation and Resolution
  • Consignment Follow-up
  • Real-time Client Updates
  • SOP Adherence
  • Documentation Monitoring and Compliance
  • Tariff Updates
  • File Allocation and Validation
  • File Processing Progress Monitoring
  • Operational Issue Assistance
  • File Archiving
  • Process Improvement Implementation
  • Quality Control of Formalization & Documentation
  • Gross Margin and Disbursement Control
  • Quotation Details Management
  • Disbursement Checking
  • Customs Documentation Liaison
  • Credit Control Liaison
  • Cost Control
  • Management Alerting
  • Diploma in Clearing and Forwarding or related field.
  • East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
  • Knowledge of Single Customs Territory
  • Minimum of 4 Years experience in sea export freight forwarding/logistics
  • Experience in a supervisory or team lead role will be an added advantage.
professional certificate
12
JOB-6a017e5cc4229

Vacancy title:
IFF Operations Supervisor- SEA

[Type: FULL_TIME, Industry: Logistics, Category: Management, Business Operations, Transportation & Logistics]

Jobs at:
Africa Global Logistics (AGL)

Deadline of this Job:
Monday, May 18 2026

Duty Station:
Kenya | Nairobi

Summary
Date Posted: Monday, May 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

IFF Operations Supervisor- SEA Job AGL Logistics Jobs. Africa Global Logistics Jobs

Key Responsibilities

Reporting to the Senior Supervisor – Sea Exports. The Key responsibilities will be: –

Manage the team

  • Inform the team of the entity strategy/ evolutions and communicate on required alignments
  • Set goals in terms of quality of service
  • Assess teams performance against set Key performance indicators develop & maintain teams competencies
  • Responsible for the induction of new modules concerning TMS & DMP
  • Responsible for team productivity and expertise
  • Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO
  • Manage the operational relationship with the Client
  • Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
  • Follow up on Consignments and ensure that Clients have been updated on the status in real time.

Monitor file processing

  • Ensure that SOPs are applied at each step of the business process
  • Monitor all documentation and ensure compliance with required laws and regulations
  • Ensure tariffs for existing Clients are regularly updated
  • Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
  • Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
  • Assist Operators and other staff members in case of operational issues.
  • Ensure that files are regularly archived (physically & electronically, once a month at least)
  • Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers…)
  • Control the quality of formalization & documentation of the files.

Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued.

  • Get to know the exact details of quotations related to operations in progress
  • Check the disbursements of each file
  • Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
  • Control the costs of the IFF unit in line with approved budget
  • Alert/Inform Management in case of significant operational issues which may impact on quality

Qualifications

  • Diploma in Clearing and Forwarding or related field.
  • East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
  • Knowledge of Single Customs Territory
  • Minimum of 4 Years experience in sea export freight forwarding/logistics
  • Experience in a supervisory or team lead role will be an added advantage.

Work Hours: 8

Experience in Months: 12

Level of Education: professional certificate

Job application procedure

Application Link:Click Here to Apply Now

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Kenya
Job Type: Full-time
Deadline of this Job: Monday, May 18 2026
Duty Station: Kenya | Nairobi
Posted: 11-05-2026
No of Jobs: 1
Start Publishing: 11-05-2026
Stop Publishing (Put date of 2030): 10-10-2076
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