The In-House Sales Representative is responsible for driving sales by converting walk-in customers, inbound inquiries, and leads into confirmed orders. The role ensures excellent customer engagement while delivering a consistent Royal Mabati sales and brand experience.

• Attend to in-person or inbound customer inquiries about products and pricing.
• Promote products and close sales within the office/showroom environment.
• Follow up on internal leads and referrals.
• Update CRM with lead status and interaction notes.
• Provide personalized service and build rapport with walk-in clients.
• Handle objections and guide customers through the purchase process.
• Meet or exceed individual sales targets.
• Report daily sales figures and lead conversions.
• Adhere to company sales policies and procedures.
• Ensure accuracy in product descriptions and price communication

• Strong communication and persuasion skills (English & Kiswahili)
• Sales-driven with strong closing ability
• Customer-focused and results-oriented
• Ability to explain technical products clearly
• Organized and detail-oriented
• Comfortable working in a fast-paced sales environment
• Basic computer literacy (CRM, Excel, POS systems)

• Diploma or Degree in Sales, Marketing, Business Administration, or related field
• 1-3 years' experience in sales, retail, or customer-facing roles preferred
• Experience in roofing, construction, hardware, or manufacturing is an added advantage