Background information about the job or company (e.g., role context, company overview)

The Kenya Network Information Centre (KENIC) was established through the facilitation of the Communications Authority of Kenya (CAK).KENIC is the entity charged with the management and the administration of the dot ke Country Code Top-Level Domain (.ke ccTLD) name. KENIC was established as a non-profit organization aimed at managing and operating the .KE ...

Responsibilities or duties

Support staff – both internal and external

Assist with troubleshooting issues and provide technical support

WHOIS checks and cleanup

Any other relevant work that may be assigned to the job holder from time to time.

Systems Documentation

Qualifications or requirements (e.g., education, skills)

A recent graduate and holder of Degree/Diploma in Computer Science, Information Technology or IT related course.

Knowledgable on Cybersecurity will be an added advantage.

Understanding network protocals and system administration tasks

Required Competencies

Techy-savviness-: Proficient in up-to-date computer application skills e.g. Microsoft Office and excel

Analytical-: Gathers relevant information through practical methods and develops actionable insights

Creative: - Generates and shares as well as champions new ideas for implementation towards improving operations

Teamwork: - Achieves daily, weekly and monthly targets as part of the team, while taking in lessons that better performance and openly shares ideas and views that build team cohesiveness

Communication-: Ability to be articulate to ensure proper communication when dealing with staff and clients.

Accountability: - Adheres to deadlines and appointments and is keen to proactively source solutions

Planning and organizing-: Designs action plans and work schedule and approaches that enable accomplish of operating plans that are aligned to the organization’s goals

Strategic acumen: Implements actions plans and milestones in their daily tasks

Change & Culture Stewardship: Ability to demonstrate and support desired culture change behavior.

Ambition: Desires to deliver the best and grow from current position

Experience needed

A recent graduate and holder of Degree/Diploma in Computer Science, Information Technology or IT related course.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentor.

• Support staff – both internal and external
• Assist with troubleshooting issues and provide technical support
• WHOIS checks and cleanup
• Any other relevant work that may be assigned to the job holder from time to time.
• Systems Documentation

• Proficient in up-to-date computer application skills e.g. Microsoft Office and excel
• Gathers relevant information through practical methods and develops actionable insights
• Generates and shares as well as champions new ideas for implementation towards improving operations
• Achieves daily, weekly and monthly targets as part of the team, while taking in lessons that better performance and openly shares ideas and views that build team cohesiveness
• Ability to be articulate to ensure proper communication when dealing with staff and clients.
• Adheres to deadlines and appointments and is keen to proactively source solutions
• Designs action plans and work schedule and approaches that enable accomplish of operating plans that are aligned to the organization’s goals
• Implements actions plans and milestones in their daily tasks
• Ability to demonstrate and support desired culture change behavior.
• Desires to deliver the best and grow from current position

• Degree/Diploma in Computer Science, Information Technology or IT related course.
• Knowledgable on Cybersecurity will be an added advantage.
• Understanding network protocals and system administration tasks