Background information about the job or company (e.g., role context, company overview)

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the program...

Responsibilities or duties

Within delegated authority, the Information Systems Officer will be responsible for the following duties:

• Provide operational leadership on conference technology, encompassing Conference Management and Simultaneous Interpretation systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting, Webstreaming and Recording Systems, Media Asset Management systems (MAMS), Video Conferencing, Digital Signage, Captioning etc.
• Provide technical leadership and work direction to the assigned conference support team, mentor and supervise the work of new/junior officers, contract staff, conducting performance reviews, manage and maintain rosters of temporary staff, etc. Work closely with Division of Conference support (DCS) in planning and organizing both Calendar and Non-Calendar meetings focusing on ICTS and Conference Technology requirements, ensuring accurate & timely billing and cost-recovery.
• Develop cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received and manage contractual services related to conference technology and support.
• Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes and take corrective actions as required. Gather customer feedback and drive continuous improvement initiatives.
• Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance.

Qualifications or requirements (e.g., education, skills)

Education

Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, business management or related field is required.

A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

A minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of large-scale (>1,000 delegate positions) Conference Management and Simultaneous Interpretation (CMSI) systems with AV Control systems, integration with hybrid-meeting platforms, Webstreaming, Video-Conferencing and AV Broadcast and Recording systems is required.

Experience with LAN design/support for AV and collaboration systems (AV-over-IP, VLANs, netowrk monitoring etc.) is required. Two (2) years or more experience managing a team of AV technicians is required.

AV experience in an international organization is desirable. Experience with Remote Simultaneous Interpretation (RSI) platforms and Digital Signage is desirable. Two (2) years or more experience in data analytics or related areas is desirable.

• Provide operational leadership on conference technology, encompassing Conference Management and Simultaneous Interpretation systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting, Webstreaming and Recording Systems, Media Asset Management systems (MAMS), Video Conferencing, Digital Signage, Captioning etc.
• Provide technical leadership and work direction to the assigned conference support team, mentor and supervise the work of new/junior officers, contract staff, conducting performance reviews, manage and maintain rosters of temporary staff, etc. Work closely with Division of Conference support (DCS) in planning and organizing both Calendar and Non-Calendar meetings focusing on ICTS and Conference Technology requirements, ensuring accurate & timely billing and cost-recovery.
• Develop cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received and manage contractual services related to conference technology and support.
• Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes and take corrective actions as required. Gather customer feedback and drive continuous improvement initiatives.
• Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance.

• Conference Management and Simultaneous Interpretation systems (CMSI)
• Remote Simultaneous Interpretation (RSI)
• Audio-Visual (AV) Distribution and Control
• AV Broadcasting
• Webstreaming and Recording Systems
• Media Asset Management systems (MAMS)
• Video Conferencing
• Digital Signage
• Captioning
• LAN design/support for AV and collaboration systems (AV-over-IP, VLANs, network monitoring etc.)
• Data analytics

• Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, business management or related field is required.
• A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.