Job Purpose

The Information Technology Officer is responsible for managing and maintaining RELON-Kenya’s information technology systems, infrastructure, hardware, software, networks and digital platforms to ensure reliable, secure and efficient technology services that support the organisation’s programme and operational objectives.

Job Description

Manage and maintain RELON-Kenya’s IT infrastructure, including computers, servers, networks, internet connectivity, printers and other ICT equipment.

Provide timely technical support and troubleshooting to staff on hardware, software, network, email and other IT-related issues.

Install, configure, maintain and update computer hardware, software, operating systems and other IT applications used by the organisation.

Manage user accounts, access permissions, passwords and other IT access controls in accordance with organisational policies.

Monitor and maintain the organisation’s network infrastructure, internet connectivity, wireless systems and other communication systems.

Implement appropriate data protection, cybersecurity and information security measures to safeguard organisational information and systems.

Develop and maintain regular data backup and recovery procedures to minimise the risk of data loss and ensure business continuity.

Maintain an up-to-date inventory and records of all IT equipment, software licences, systems and other technology assets.

Support the procurement, installation, configuration and maintenance of IT equipment and services in coordination with management and relevant departments.

Monitor the performance and security of IT systems, identify, and address potential vulnerabilities, system failures and other technology-related risks.

Provide technical support for virtual meetings, online training, webinars, presentations and other digital programme activities.

Support staff in the effective use of digital platforms, productivity tools, cloud-based systems and other technology solutions adopted by the Organisation.

Requirements and Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, ICT or a related field.

Relevant professional certification in IT, networking, cybersecurity, systems administration or related areas is an added advantage.

At least three (3) years of relevant professional experience in information technology, ICT support, systems administration or a related field.

Proven experience in managing organisational IT infrastructure, computer networks, hardware, software and user support.

Demonstrated knowledge and experience in cybersecurity, data protection, system security, access controls and data backup and recovery.

Experience in troubleshooting hardware, software, network, connectivity and other technical problems.

Good knowledge of Microsoft Office applications, cloud-based productivity platforms, email systems and other commonly used organisational software.

Experience in managing IT assets, software licences, warranties, service providers and technologyrelated procurement.

Knowledge of data protection principles and applicable legal and regulatory requirements relating to the handling and protection of personal and organisational data

• Manage and maintain RELON-Kenya’s IT infrastructure, including computers, servers, networks, internet connectivity, printers and other ICT equipment.
• Provide timely technical support and troubleshooting to staff on hardware, software, network, email and other IT-related issues.
• Install, configure, maintain and update computer hardware, software, operating systems and other IT applications used by the organisation.
• Manage user accounts, access permissions, passwords and other IT access controls in accordance with organisational policies.
• Monitor and maintain the organisation’s network infrastructure, internet connectivity, wireless systems and other communication systems.
• Implement appropriate data protection, cybersecurity and information security measures to safeguard organisational information and systems.
• Develop and maintain regular data backup and recovery procedures to minimise the risk of data loss and ensure business continuity.
• Maintain an up-to-date inventory and records of all IT equipment, software licences, systems and other technology assets.
• Support the procurement, installation, configuration and maintenance of IT equipment and services in coordination with management and relevant departments.
• Monitor the performance and security of IT systems, identify, and address potential vulnerabilities, system failures and other technology-related risks.
• Provide technical support for virtual meetings, online training, webinars, presentations and other digital programme activities.
• Support staff in the effective use of digital platforms, productivity tools, cloud-based systems and other technology solutions adopted by the Organisation.

• IT infrastructure management
• Network management
• Hardware and software troubleshooting
• User account management
• Cybersecurity
• Data protection
• Data backup and recovery
• IT asset management
• Software licensing
• Procurement support
• System performance monitoring
• Virtual meeting support
• Digital platform support
• Cloud-based systems
• Microsoft Office applications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, ICT or a related field.
• Relevant professional certification in IT, networking, cybersecurity, systems administration or related areas is an added advantage.
• Proven experience in managing organisational IT infrastructure, computer networks, hardware, software and user support.
• Demonstrated knowledge and experience in cybersecurity, data protection, system security, access controls and data backup and recovery.
• Experience in troubleshooting hardware, software, network, connectivity and other technical problems.
• Good knowledge of Microsoft Office applications, cloud-based productivity platforms, email systems and other commonly used organisational software.
• Experience in managing IT assets, software licences, warranties, service providers and technologyrelated procurement.
• Knowledge of data protection principles and applicable legal and regulatory requirements relating to the handling and protection of personal and organisational data