We are African's Leading Experts in Plant Audits, Mechanical Support, Electrical Support, Industrial Automation & Remote Telesupport for companies in the Beverage Industry, Processing Industry & Packaging Industry. Our team comprises specialists Engineers with a background in mechatronics, mechanical and electrical engineering with expert knowledge on the subject of packaging and processing machinery.

Job Description

Deal Desk Ownership & Commercial Coordination

• Serve as the primary deal desk owner for spare parts opportunities within the commercial team.
• Manage the entire quotation lifecycle from inquiry to final approval.
• Ensure that all deals move efficiently through the internal commercial process stages.
• Coordinate internal approvals including pricing validation and commercial sign-off.
• Maintain accurate deal records and pipeline visibility.

Technical Quotation Development

• Analyze client requests and technical specifications for spare parts requirements.
• Identify appropriate spare parts, equipment, or engineering components that meet the client’s operational needs.
• Generate technically sound quotations that reflect accurate specifications and commercial pricing.
• Collaborate with suppliers and manufacturers to validate part compatibility and availability.
• Ensure all quotations align with Synkron’s technical standards and solution frameworks.

Client Request Management (Contact Center Function)

• Serve as a technical first point of contact for spare parts inquiries from clients.
• Manage and respond to spare parts requests received through the contact center.
• Provide prompt technical clarification and solution recommendations to clients.
• Ensure timely response to requests to maintain strong customer relationships.
• Escalate complex engineering issues to technical specialists where necessary.

Supplier & Vendor Coordination

• Liaise with manufacturers and suppliers to confirm spare part availability, specifications, and pricing.
• Source alternative parts where original components may be unavailable or delayed.
• Maintain supplier relationships to ensure reliable sourcing channels.
• Coordinate supplier quotations and lead times to support deal closure.

Logistics Coordination

• Work closely with internal operations and logistics teams to coordinate the dispatch of spare parts.
• Liaise with freight and logistics partners to ensure timely shipment of parts.
• Monitor order fulfillment timelines and address delivery challenges proactively.
• Ensure clients receive accurate updates regarding shipment status and delivery timelines.

Deal Approval & Commercial Governance

• Ensure all quotations pass through the appropriate internal approval processes.
• Maintain compliance with Synkron’s pricing policies and margin requirements.
• Validate deal documentation and ensure all commercial details are accurate before client submission.
• Support the commercial team in closing deals efficiently.

Pipeline & Opportunity Management

• Maintain visibility of spare parts opportunities and deal pipeline.
• Track deal progress from inquiry to order confirmation.
• Identify bottlenecks in the quotation or approval process and implement improvements.

Cross-Functional Collaboration

• Work closely with the business development engineers to support client opportunities.
• Collaborate with operations, logistics, procurement, and finance to ensure seamless execution.
• Contribute to cross-business unit projects where spare parts solutions are required.

Requirements

Academic Qualifications:

• Bachelor’s degree in Mechanical Engineering, Mechatronic Engineering, Electrical Engineering, or related engineering discipline

Relevant Experience:

• 3–5 years of experience in engineering sales support, spare parts management, or technical commercial roles
• Experience in industrial spare parts, manufacturing, or engineering solutions environments
• Experience in quotation management and supplier coordination

• Serve as the primary deal desk owner for spare parts opportunities within the commercial team.
• Manage the entire quotation lifecycle from inquiry to final approval.
• Ensure that all deals move efficiently through the internal commercial process stages.
• Coordinate internal approvals including pricing validation and commercial sign-off.
• Maintain accurate deal records and pipeline visibility.
• Analyze client requests and technical specifications for spare parts requirements.
• Identify appropriate spare parts, equipment, or engineering components that meet the client’s operational needs.
• Generate technically sound quotations that reflect accurate specifications and commercial pricing.
• Collaborate with suppliers and manufacturers to validate part compatibility and availability.
• Ensure all quotations align with Synkron’s technical standards and solution frameworks.
• Serve as a technical first point of contact for spare parts inquiries from clients.
• Manage and respond to spare parts requests received through the contact center.
• Provide prompt technical clarification and solution recommendations to clients.
• Ensure timely response to requests to maintain strong customer relationships.
• Escalate complex engineering issues to technical specialists where necessary.
• Liaise with manufacturers and suppliers to confirm spare part availability, specifications, and pricing.
• Source alternative parts where original components may be unavailable or delayed.
• Maintain supplier relationships to ensure reliable sourcing channels.
• Coordinate supplier quotations and lead times to support deal closure.
• Work closely with internal operations and logistics teams to coordinate the dispatch of spare parts.
• Liaise with freight and logistics partners to ensure timely shipment of parts.
• Monitor order fulfillment timelines and address delivery challenges proactively.
• Ensure clients receive accurate updates regarding shipment status and delivery timelines.
• Ensure all quotations pass through the appropriate internal approval processes.
• Maintain compliance with Synkron’s pricing policies and margin requirements.
• Validate deal documentation and ensure all commercial details are accurate before client submission.
• Support the commercial team in closing deals efficiently.
• Maintain visibility of spare parts opportunities and deal pipeline.
• Track deal progress from inquiry to order confirmation.
• Identify bottlenecks in the quotation or approval process and implement improvements.
• Work closely with the business development engineers to support client opportunities.
• Collaborate with operations, logistics, procurement, and finance to ensure seamless execution.
• Contribute to cross-business unit projects where spare parts solutions are required.

• Bachelor’s degree in Mechanical Engineering, Mechatronic Engineering, Electrical Engineering, or related engineering discipline
• 3–5 years of experience in engineering sales support, spare parts management, or technical commercial roles
• Experience in industrial spare parts, manufacturing, or engineering solutions environments
• Experience in quotation management and supplier coordination