ROLE PURPOSE

The incumbent will support the organisation in strengthening its HR operations, recruitment processes, employee relations practices, HR policies, and performance management structures during a period of organisational growth and transformation.

The role will focus on delivering timely recruitment support for priority business roles, reviewing and improving HR policies and procedures, supporting compliance with Kenyan labour laws, and establishing practical performance management frameworks that align with the organisation’s culture and operational needs. The interim will work closely with the Head of Human Resource and Administration and key business stakeholders to improve HR service delivery, support workforce planning, and build scalable HR processes within the agreed 6-month engagement period.

DUTIES AND RESPONSIBILITIES

Talent Acquisition and Recruitment

• Lead recruitment activities for priority business roles including technical, operational, and support positions within agreed timelines.
• Manage the full recruitment lifecycle including sourcing, screening, interview coordination, candidate assessment, and onboarding support.
• Develop talent pipelines and improve recruitment turnaround times to support business continuity and workforce growth.
• Support workforce planning discussions with departmental leaders to identify hiring priorities and staffing requirements.

Employee Relations and HR Advisory

• Support the management of disciplinary processes, employee grievances, workplace investigations, and employee relations matters.
• Provide HR advisory support to management and employees in line with Kenyan labour laws and internal policies.
• Review current employee relations processes and recommend improvements to strengthen compliance and consistency.
• Support the development of practical employee relations guidelines and documentation.

HR Policy Review and Compliance

• Review and assess existing HR policies, procedures, and documentation and recommend updates where necessary.
• Support the implementation and communication of revised HR policies and procedures across the organisation.
• Assist in strengthening HR governance, documentation standards, and compliance processes.
• Support HR audits and compliance initiatives to maintain alignment with employment legislation and organisational requirements.

Performance Management and Organisational Support

• Develop and recommend a practical performance management framework suitable for gradual implementation across the organisation.
• Support management teams in establishing employee performance tracking and accountability structures.
• Assist in identifying HR process improvement opportunities that support organisational efficiency and scalability.
• Support the gradual development and strengthening of the HR function as the business continues to grow.

HR Operations and Administration

• Provide day to day operational HR support across the employee lifecycle.
• Maintain accurate HR records and support reporting requirements.
• Coordinate HR administration activities and support smooth HR service delivery across departments.
• Collaborate with finance and operational teams to support workforce and HR operational requirements.

MEASURABLE OUTCOME

• Successful recruitment and onboarding of priority business roles within agreed timelines.
• Completion of HR policy review and submission of recommendations for implementation within the first 6 months.
• Development of a practical performance management structure for phased organisational rollout.
• Improved HR process consistency and compliance with Kenyan labour laws and internal policies.
• Strengthened employee relations processes and reduction in HR operational gaps.
• Improved recruitment turnaround time and HR service delivery across the organisation.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resource Management, Business Administration, Psychology, or a related field.
• Professional HR certification such as CHRP(K), IHRM, CIPD, or equivalent is an advantage.
• Minimum of five years of progressive HR experience with strong exposure to recruitment, employee relations, and HR operations.
• Demonstrated experience operating as an HR generalist within a fast paced or growing organisation.
• Strong understanding of Kenyan labour laws, disciplinary processes, and HR compliance requirements.
• Experience in banking, financial services, professional services, or corporate environments is an advantage.
• Experience reviewing HR policies and supporting performance management initiatives.
• Strong stakeholder management, organisational, and communication skills.
• Ability to work independently and manage multiple priorities within a lean HR environment.

KEY COMPETENCIES

• Talent Acquisition and Recruitment
• Employee Relations Management
• HR Policy Review and Compliance
• Performance Management
• Labour Law Knowledge
• Stakeholder Engagement
• Communication and Interpersonal Skill

• Lead recruitment activities for priority business roles including technical, operational, and support positions within agreed timelines.
• Manage the full recruitment lifecycle including sourcing, screening, interview coordination, candidate assessment, and onboarding support.
• Develop talent pipelines and improve recruitment turnaround times to support business continuity and workforce growth.
• Support workforce planning discussions with departmental leaders to identify hiring priorities and staffing requirements.
• Support the management of disciplinary processes, employee grievances, workplace investigations, and employee relations matters.
• Provide HR advisory support to management and employees in line with Kenyan labour laws and internal policies.
• Review current employee relations processes and recommend improvements to strengthen compliance and consistency.
• Support the development of practical employee relations guidelines and documentation.
• Review and assess existing HR policies, procedures, and documentation and recommend updates where necessary.
• Support the implementation and communication of revised HR policies and procedures across the organisation.
• Assist in strengthening HR governance, documentation standards, and compliance processes.
• Support HR audits and compliance initiatives to maintain alignment with employment legislation and organisational requirements.
• Develop and recommend a practical performance management framework suitable for gradual implementation across the organisation.
• Support management teams in establishing employee performance tracking and accountability structures.
• Assist in identifying HR process improvement opportunities that support organisational efficiency and scalability.
• Support the gradual development and strengthening of the HR function as the business continues to grow.
• Provide day to day operational HR support across the employee lifecycle.
• Maintain accurate HR records and support reporting requirements.
• Coordinate HR administration activities and support smooth HR service delivery across departments.
• Collaborate with finance and operational teams to support workforce and HR operational requirements.

• Talent Acquisition and Recruitment
• Employee Relations Management
• HR Policy Review and Compliance
• Performance Management
• Labour Law Knowledge
• Stakeholder Engagement
• Communication and Interpersonal Skill

• Bachelor’s degree in Human Resource Management, Business Administration, Psychology, or a related field.
• Professional HR certification such as CHRP(K), IHRM, CIPD, or equivalent is an advantage.
• Minimum of five years of progressive HR experience with strong exposure to recruitment, employee relations, and HR operations.
• Demonstrated experience operating as an HR generalist within a fast paced or growing organisation.
• Strong understanding of Kenyan labour laws, disciplinary processes, and HR compliance requirements.
• Experience in banking, financial services, professional services, or corporate environments is an advantage.
• Experience reviewing HR policies and supporting performance management initiatives.
• Strong stakeholder management, organisational, and communication skills.
• Ability to work independently and manage multiple priorities within a lean HR environment.