Background information about the job or company (e.g., role context, company overview)

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Responsibilities or duties

In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: -

Handle day- to- day operational relationship with the client

Receive the orders from Clients.

Request for missing documentation and more detailed instructions, if necessary, from the client.

Inform the client of the files processing progress in real time.

Proactively resolve Client queries.

Manage the file processing

Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.

Process export documentation for shipments

Book cargo with shipping lines

Organize transport for delivery of containers for stuffing /POR

Follow up with shipping lines on the arrival of vessels

Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval

Update the system

Regularly archive the files (physically & electronically)

Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Qualifications or requirements (e.g., education, skills)

Diploma in Clearing and Forwarding.

East Africa Freight Forwarding Practicing Certificate will be an added advantage.

Experience needed

2 years' experience in C & F.

• Handle day- to- day operational relationship with the client
• Receive the orders from Clients.
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress in real time.
• Proactively resolve Client queries.
• Manage the file processing
• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
• Process export documentation for shipments
• Book cargo with shipping lines
• Organize transport for delivery of containers for stuffing /POR
• Follow up with shipping lines on the arrival of vessels
• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
• Update the system
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file
• Alert/Inform Management
• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

• Diploma in Clearing and Forwarding.
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.