Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...

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Internet Sales Execuitves (Home Broadband)- Eldoret

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 year

Location

Eldoret

Job Field

Sales and Business Development

Responsibilities

• Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
• Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
• Track adherence to SLAs on acquisition and onboarding
• Recovery of devices from noncompliant customers.
• Provide first level support with on ground trouble shooting and resolution of customer issues
• Escalation of customer issues that cannot be resolved at first level
• Escalation of network issues
• Daily collation of target achievement
• Track and Analysis monthly trends within assigned markets
• Prepare dashboards for weekly reviews
• Preparation of ad-hoc reports as and when required
• Monitor and report competitor activities
• Provide customer insights, identifies and suggests products, or services that will meet their needs
• Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations

Qualifications

• Graduate degree or Diploma of Business Administration or any equivalent qualification.
• Understanding of telecom/ fixed wireless trends is an added advantage
• 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
• Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
• Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit

Check how your CV aligns with this job

• Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up
• Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area
• Track adherence to SLAs on acquisition and onboarding
• Recovery of devices from noncompliant customers.
• Provide first level support with on ground trouble shooting and resolution of customer issues
• Escalation of customer issues that cannot be resolved at first level
• Escalation of network issues
• Daily collation of target achievement
• Track and Analysis monthly trends within assigned markets
• Prepare dashboards for weekly reviews
• Preparation of ad-hoc reports as and when required
• Monitor and report competitor activities
• Provide customer insights, identifies and suggests products, or services that will meet their needs
• Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations

• Commercial acumen
• Tech savvy
• Resilience
• Entrepreneurial spirit

• Graduate degree or Diploma of Business Administration or any equivalent qualification.
• Understanding of telecom/ fixed wireless trends is an added advantage
• 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
• Commercial acumen- Understanding the competition landscape, devices offered, packages, commission schemes etc.
• Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit