Background information about the job or company

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

Responsibilities or duties

In this role, you would be responsible for:

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies

This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.

Qualifications or requirements

Your application should demonstrate:

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word
• Strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)