Background information about the job or company (e.g., role context, company overview)

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Reporting to Delivery Lead Fintech – Financial Services IT, the position holder acts as the bridge between business and technology teams, translating business needs into functional requirements that drive digital solution delivery. The role ensures alignment with business goals and enterprise standards while supporting system development, implementation, and testing. It also focuses on optimizing processes and enabling new digital capabilities within financial services.

Responsibilities or duties

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis
• Analyze, prioritize, and document business, functional, and system requirements to defined standards
• Translate business needs into BRDs, functional specifications, user stories, and use cases
• Develop process flows and ensure clear communication of system requirements
• Design high-level solutions aligned with enterprise architecture and business objectives
• Identify system integrations, enhancements, and support technical implementation with architects and developers
• Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity
• Support the full SDLC across Agile and Waterfall methodologies, including testing, release planning, and delivery
• Analyze and optimize business processes, identifying automation and efficiency opportunities
• Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives

Qualifications or requirements (e.g., education, skills)

• Bachelor’s Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
• Minimum 3 years’ experience as a Business Analyst or Systems Analyst in a technology-driven environment.
• At least 2 years’ experience in systems analysis and requirements management.
• Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
• Experience in financial services, fintech, or telecommunications environments will be an added advantage.
• Certification in Business Analysis (CBAP, IIBA) or equivalent.
• Familiarity with Agile frameworks such as Scrum or SAFe

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis
• Analyze, prioritize, and document business, functional, and system requirements to defined standards
• Translate business needs into BRDs, functional specifications, user stories, and use cases
• Develop process flows and ensure clear communication of system requirements
• Design high-level solutions aligned with enterprise architecture and business objectives
• Identify system integrations, enhancements, and support technical implementation with architects and developers
• Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity
• Support the full SDLC across Agile and Waterfall methodologies, including testing, release planning, and delivery
• Analyze and optimize business processes, identifying automation and efficiency opportunities
• Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives

• Bachelor’s Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
• Minimum 3 years’ experience as a Business Analyst or Systems Analyst in a technology-driven environment.
• At least 2 years’ experience in systems analysis and requirements management.
• Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
• Experience in financial services, fintech, or telecommunications environments will be an added advantage.
• Certification in Business Analysis (CBAP, IIBA) or equivalent.
• Familiarity with Agile frameworks such as Scrum or SAFe