Background

Match Masters Limiteds (MML) journey began in 1998 with a small operation on Magana Road, Kikuyu, Nairobi. It comprised a very basic match manufacturing plant, a tiny office and one distribution van. At the time, the challenges of running a match manufacturing business were many: we were the smallest manufacturer, competing with much more established brands, had limited presence due to market access in some regions only and limited technology.

Job Summary

Match Masters Limited is looking for a hands-on IT Executive to work with our Odoo ERP system (Manufacturing, Inventory, Purchase, Sales, Accounting). You will troubleshoot Odoo daily, manage networks (LAN/WAN/VPN/firewalls), handle user training, coordinate with external developers, and enforce basic cybersecurity.

Key Responsibilities

• Provide day-to-day support for Odoo ERP users across manufacturing, inventory, procurement, sales, and finance functions.
• Troubleshoot and resolve Odoo ERP functional and basic technical issues.
• Coordinate with ERP consultants and developers for bug fixes, customizations, and upgrades.
• Train users and assist departments in improving ERP usage and process compliance.
• Monitor ERP performance, backups, and data integrity.
• Support IT infrastructure including LAN, WAN, Wi-Fi, switches, routers, firewalls, and VPNs with third-party IT support vendors
• Manage user accounts, permissions, printers, email systems, and endpoint devices.
• Implement and maintain basic IT security measures including antivirus, endpoint security, password policies, and backup procedures.
• Monitor network performance and respond to system or connectivity issues.
• Maintain IT asset inventory and documentation.
• Provide onsite and remote technical support to users.
• Coordinate with external vendors for hardware, software, internet, and security solutions.

Required Skills & Qualifications

• Education: Bachelor’s Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 2–3 years in IT support + ERP experience (Odoo in a manufacturing environment is strongly preferred).
• ERP Skills: Deep familiarity with Odoo modules (Manufacturing, Inventory, Purchase, Sales, Accounting).
• Networking: Basic networking knowledge (TCP/IP, switches, routers, Wi-Fi, firewalls).

Preferred Qualifications

• Knowledge of Odoo modules such as Manufacturing, Inventory, Purchase, Sales, and Accounting is a must
• Experience in manufacturing or industrial environments is plus
• Certifications in networking or cybersecurity are a plus.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Good communication and user support skills.
• Ability to work independently and manage multiple tasks.
• Attention to detail
• Customer Service Orientation
• Team collaboration
• Time management
• Process improvement mindset

• Provide day-to-day support for Odoo ERP users across manufacturing, inventory, procurement, sales, and finance functions.
• Troubleshoot and resolve Odoo ERP functional and basic technical issues.
• Coordinate with ERP consultants and developers for bug fixes, customizations, and upgrades.
• Train users and assist departments in improving ERP usage and process compliance.
• Monitor ERP performance, backups, and data integrity.
• Support IT infrastructure including LAN, WAN, Wi-Fi, switches, routers, firewalls, and VPNs with third-party IT support vendors
• Manage user accounts, permissions, printers, email systems, and endpoint devices.
• Implement and maintain basic IT security measures including antivirus, endpoint security, password policies, and backup procedures.
• Monitor network performance and respond to system or connectivity issues.
• Maintain IT asset inventory and documentation.
• Provide onsite and remote technical support to users.
• Coordinate with external vendors for hardware, software, internet, and security solutions.

• Strong troubleshooting and problem-solving skills.
• Good communication and user support skills.
• Ability to work independently and manage multiple tasks.
• Attention to detail
• Customer Service Orientation
• Team collaboration
• Time management
• Process improvement mindset
• Deep familiarity with Odoo modules (Manufacturing, Inventory, Purchase, Sales, Accounting).
• Basic networking knowledge (TCP/IP, switches, routers, Wi-Fi, firewalls).

• Bachelor’s Degree or Diploma in IT, Computer Science, or a related field.
• 2–3 years in IT support + ERP experience (Odoo in a manufacturing environment is strongly preferred).
• Deep familiarity with Odoo modules (Manufacturing, Inventory, Purchase, Sales, Accounting).
• Basic networking knowledge (TCP/IP, switches, routers, Wi-Fi, firewalls).
• Knowledge of Odoo modules such as Manufacturing, Inventory, Purchase, Sales, and Accounting is a must
• Experience in manufacturing or industrial environments is plus
• Certifications in networking or cybersecurity are a plus.