CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

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IT Infrastructure Lead

Job Type

Full Time , Hybrid

Qualification

BA/BSc/HND , Professional Certificate

Experience

5 - 8 years

Location

Nairobi

Job Field

ICT / Computer

Role Summary

As an IT Infrastructure Lead, you will oversee the design, implementation, and ongoing operation of CloudFactory's physical data centre and on-premise network, ensuring high availability and performance of critical infrastructure. You will lead and develop a small infrastructure team, manage the infrastructure budget, and govern domain, DNS, disaster recovery, and compliance programs across the infrastructure estate. This is a great opportunity to shape infrastructure strategy while growing your leadership experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure operations and network management

• Oversee the design, implementation, and robust ongoing operation of the organization's physical data centre and on-premise network.
• Ensure high availability and performance of critical on-premise systems.
• Review and approve major maintenance, upgrades, and infrastructure change activities managed by the team.

Domain, DNS, and Certificate Governance

• Govern the organization's corporate domain portfolio and enforce domain security standards (DNSSEC, DMARC).
• Act as the final escalation authority for all domain, DNS, and certificate-related issues.
• Define and maintain the organization's domain security policy.

SaaS Infrastructure Support

• Ensure infrastructure underpins SaaS application availability and performance requirements.
• Collaborate with the IT Operations Lead on critical infrastructure-related SaaS issues.
• Review vendor SLAs for infrastructure-dependent SaaS services, escalating risk where required.

Disaster Recovery and Business Continuity

• Lead the design, implementation, and regular testing of disaster recovery and business continuity solutions for all critical infrastructure.
• Ensure recovery objectives (RTO/RPO) are defined, documented, met, and reviewed periodically.
• Govern the disaster recovery programme and report on DR readiness to senior leadership.

Governance And Gompliance

• Develop and maintain infrastructure documentation, procedures, and compliance frameworks.
• Audit the overall security posture of the infrastructure estate.
• Evaluate strategic infrastructure compliance risks and escalate as needed.

Innovation And Continuous Improvement

• Manage the innovation pipeline within the infrastructure domain, driving the adoption of emerging infrastructure technologies (cloud-native, IaC, DevOps).
• Encourage and facilitate creative problem-solving and automation adoption within the infrastructure team.

Requirements

Must-have skills (required)

• Sound domain and specialist knowledge in infrastructure operations, networking, server administration, and cloud platform management, gained from recognized industry bodies of knowledge and practical experience.
• Familiarity with ITIL and SFIA frameworks.
• Deep understanding of infrastructure estates, IT strategy, security policies, and change management frameworks.
• Effective communication skills for engaging with team members, end-users, business stakeholders, and vendors.
• Risk-aware and organized approach to team management and operational planning.
• Proven ability to manage and develop a small team, including workload planning, performance feedback, and professional development.
• Experience managing infrastructure budgets, including cloud computing spend, hardware procurement, and vendor contracts.
• Strong understanding of security, privacy, and compliance requirements as they apply to infrastructure operations.

Academic and Professional Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5–8 years of experience in infrastructure or IT operations, including experience leading a small team.

Nice-to-have skills (preferred)

• Experience with Infrastructure as Code (IaC) and DevOps practices in an infrastructure context.
• ITIL certification.
• Experience managing hybrid cloud and on-premise environments.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Hybrid Working Model
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities

• Oversee the design, implementation, and robust ongoing operation of the organization's physical data centre and on-premise network.
• Ensure high availability and performance of critical on-premise systems.
• Review and approve major maintenance, upgrades, and infrastructure change activities managed by the team.
• Govern the organization's corporate domain portfolio and enforce domain security standards (DNSSEC, DMARC).
• Act as the final escalation authority for all domain, DNS, and certificate-related issues.
• Define and maintain the organization's domain security policy.
• Ensure infrastructure underpins SaaS application availability and performance requirements.
• Collaborate with the IT Operations Lead on critical infrastructure-related SaaS issues.
• Review vendor SLAs for infrastructure-dependent SaaS services, escalating risk where required.
• Lead the design, implementation, and regular testing of disaster recovery and business continuity solutions for all critical infrastructure.
• Ensure recovery objectives (RTO/RPO) are defined, documented, met, and reviewed periodically.
• Govern the disaster recovery programme and report on DR readiness to senior leadership.
• Develop and maintain infrastructure documentation, procedures, and compliance frameworks.
• Audit the overall security posture of the infrastructure estate.
• Evaluate strategic infrastructure compliance risks and escalate as needed.
• Manage the innovation pipeline within the infrastructure domain, driving the adoption of emerging infrastructure technologies (cloud-native, IaC, DevOps).
• Encourage and facilitate creative problem-solving and automation adoption within the infrastructure team.

• Sound domain and specialist knowledge in infrastructure operations, networking, server administration, and cloud platform management, gained from recognized industry bodies of knowledge and practical experience.
• Familiarity with ITIL and SFIA frameworks.
• Deep understanding of infrastructure estates, IT strategy, security policies, and change management frameworks.
• Effective communication skills for engaging with team members, end-users, business stakeholders, and vendors.
• Risk-aware and organized approach to team management and operational planning.
• Proven ability to manage and develop a small team, including workload planning, performance feedback, and professional development.
• Experience managing infrastructure budgets, including cloud computing spend, hardware procurement, and vendor contracts.
• Strong understanding of security, privacy, and compliance requirements as they apply to infrastructure operations.
• Experience with Infrastructure as Code (IaC) and DevOps practices in an infrastructure context.
• ITIL certification.
• Experience managing hybrid cloud and on-premise environments.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5–8 years of experience in infrastructure or IT operations, including experience leading a small team.