Background

The successful candidate will monitor communications and situational awareness systems, coordinate incident response communications, maintain accurate operational records, and ensure the Ranch’s network and Microsoft 365 environment remain functional and secure. This role requires someone who is equally comfortable operating a radio console and troubleshooting network infrastructure.

Key Responsibilities

• Monitor Ranch radio communications, EarthRanger, TRBOnet, and other systems to maintain real-time situational awareness.
• Coordinate communications and escalate security, wildlife, medical, and environmental incidents to the relevant teams.
• Maintain accurate incident logs, records, and reports, and ensure effective shift handovers.
• Conduct routine checks on communications and monitoring equipment and promptly report faults.
• Maintain and troubleshoot the Ranch’s LAN, Wi-Fi, routers, switches, and access points, including basic network configurations.
• Administer M365 users, licences, Teams, SharePoint, and OneDrive while providing first-line IT support to staff.
• Maintain IT hardware and licence records, support basic cybersecurity controls, document technical issues, and coordinate escalations with external IT support.

Key Qualifications

• Degree or Diploma in IT, Networking, Computer Science, or a related field.
• 3+ years experience in operations room, communications, IT support, security operations, with knowledge of radio etiquette and communication protocols.
• Solid understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking, and practical experience troubleshooting switches, routers, and access points.
• Hands-on experience with Microsoft 365 administration, particularly Exchange Online, Teams, SharePoint, OneDrive, user accounts, licences, and permissions.
• Certifications such as CCNA, CompTIA Network+, CompTIA A+, Huawei HCIA-Datacom, or Microsoft 365 Fundamentals
• Strong English and Kiswahili communication skills, sound troubleshooting ability, attention to detail.

• Monitor Ranch radio communications, EarthRanger, TRBOnet, and other systems to maintain real-time situational awareness.
• Coordinate communications and escalate security, wildlife, medical, and environmental incidents to the relevant teams.
• Maintain accurate incident logs, records, and reports, and ensure effective shift handovers.
• Conduct routine checks on communications and monitoring equipment and promptly report faults.
• Maintain and troubleshoot the Ranch’s LAN, Wi-Fi, routers, switches, and access points, including basic network configurations.
• Administer M365 users, licences, Teams, SharePoint, and OneDrive while providing first-line IT support to staff.
• Maintain IT hardware and licence records, support basic cybersecurity controls, document technical issues, and coordinate escalations with external IT support.

• Radio etiquette and communication protocols
• TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking
• Troubleshooting switches, routers, and access points
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, user accounts, licences, permissions)
• Basic cybersecurity controls
• English and Kiswahili communication skills
• Troubleshooting ability
• Attention to detail

• Degree or Diploma in IT, Networking, Computer Science, or a related field.
• 3+ years experience in operations room, communications, IT support, security operations.
• Solid understanding of TCP/IP, DHCP, DNS, VLANs, subnetting, wireless networking.
• Practical experience troubleshooting switches, routers, and access points.
• Hands-on experience with Microsoft 365 administration.
• Certifications such as CCNA, CompTIA Network+, CompTIA A+, Huawei HCIA-Datacom, or Microsoft 365 Fundamentals