CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

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IT Operations Specialist

Job Type

Full Time , Hybrid

Qualification

BA/BSc/HND , Diploma , Professional Certificate

Experience

3 - 4 years

Location

Nairobi

Job Field

ICT / Computer

Role Summary

As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory's infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure And Network Support

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
• Monitor environmental controls and network performance, escalating issues as needed.

Domain, DNS, and Certificate Management

• Assist in managing domain renewals and certificate lifecycle tasks.
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.

SaaS Application Support

• Test new features in SaaS applications against defined test cases.
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.

Disaster Recovery And Business Continuity

• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
• Escalate DR-related alerts and issues as required.

Governance And Compliance

• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.

Continuous Improvement

• Contribute creative thinking and new approaches to completing tasks within own work assignments.

Requirements

Must-have skills (required)

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.

Academic and Professional Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–4 years of experience in IT operations, infrastructure, or systems administration.

Nice-to-have skills (preferred)

• Experience with cloud platforms (e.g., AWS, Azure, or GCP).
• IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.
• Exposure to administering SaaS applications, such as Google Workspace or Slack.

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
• Monitor environmental controls and network performance, escalating issues as needed.
• Assist in managing domain renewals and certificate lifecycle tasks.
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.
• Test new features in SaaS applications against defined test cases.
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.
• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
• Escalate DR-related alerts and issues as required.
• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.
• Contribute creative thinking and new approaches to completing tasks within own work assignments.

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.
• Experience with cloud platforms (e.g., AWS, Azure, or GCP).
• IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.
• Exposure to administering SaaS applications, such as Google Workspace or Slack.

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.