Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

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IT Services & Infrastructure Officer

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

ICT / Computer

KEY RESPONSIBILITIES

EDUCATION REQUIREMENTS

Ensure stable power and network across sites; manage ISPs and monitor uptime

Bachelor's degree in Information Technology, Computer Science, or related field

Support warehouse systems (WMS, scanners, printers) and resolve issues fast

Experience

Set up and maintain office devices; manage device lifecycle

Minimum 5 years of experience in IT operations, infrastructure, or support roles

Experience with multi-site IT environments

Maintain CCTV systems and support surveillance reviews

Warehouse or operational environment support is highly preferred

Manage user access, enforce security policies, prevent misuse

Provide daily IT support and resolve tickets within SLA

CORE SKILLS

Supervise IT support staff; train users and create SOPs

Hands-on troubleshooting (network and hardware)

Experience with routers, switches, and firewalls

Coordinate vendors, monitor service quality, support cost control

Familiarity with power backup systems (UPS, generators)

Experience with CCTV systems

Basic knowledge of IT security and access control Strong execution ability, problem-solving skills, and ability to supervise a small team

• Ensure stable power and network across sites; manage ISPs and monitor uptime
• Support warehouse systems (WMS, scanners, printers) and resolve issues fast
• Set up and maintain office devices; manage device lifecycle
• Maintain CCTV systems and support surveillance reviews
• Manage user access, enforce security policies, prevent misuse
• Provide daily IT support and resolve tickets within SLA
• Supervise IT support staff; train users and create SOPs
• Coordinate vendors, monitor service quality, support cost control

• Hands-on troubleshooting (network and hardware)
• Experience with routers, switches, and firewalls
• Familiarity with power backup systems (UPS, generators)
• Experience with CCTV systems
• Basic knowledge of IT security and access control
• Strong execution ability, problem-solving skills, and ability to supervise a small team

• Bachelor's degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in IT operations, infrastructure, or support roles
• Experience with multi-site IT environments
• Warehouse or operational environment support is highly preferred