We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

IT Support Officer

Job TypeFull Time , Onsite

What You’ll Actually Be Doing

Keep the Lights (and POS) On

Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms

Ensure card payments, barcode scans, and receipt prints work every single time

Support store openings with clean system rollouts

Debug Like a Pro

Diagnose root causes — not just restart-and-pray fixes

Troubleshoot hardware, network, and software issues with structured thinking

Escalate smartly to vendors with clean issue logs and clear articulation

Reduce repeat incidents through pattern recognition

Own the Network Layer

Maintain LAN/WAN connectivity across branches

Configure routers, switches, firewalls, and Wi-Fi access points

Ensure CCTV and basic security infrastructure stay online

Validate backups and recovery protocols

Hardware & Asset Discipline

Deploy and configure desktops, laptops, printers, scanners, and peripherals

Maintain a clean, up-to-date IT asset register

Track warranties, licenses, and renewals

Standardize device configurations across branches

Protect the Stack

Enforce password and access control discipline

Maintain endpoint protection and antivirus compliance

Support data protection and basic cybersecurity controls

Minimize exposure, reduce risk, tighten systems

What We’re Looking For

Degree in IT, Computer Science, or related field

2–4 years hands-on IT support experience (retail or healthcare is a plus)

Experience with POS and ERP environments

Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)

Comfort in Windows environments and basic server management

Vendor coordination experience

CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.

Discover more

Interview preparation courses

Time management tools

Job search strategy guides

Check how your CV aligns with this job

• Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
• Ensure card payments, barcode scans, and receipt prints work every single time
• Support store openings with clean system rollouts
• Diagnose root causes — not just restart-and-pray fixes
• Troubleshoot hardware, network, and software issues with structured thinking
• Escalate smartly to vendors with clean issue logs and clear articulation
• Reduce repeat incidents through pattern recognition
• Maintain LAN/WAN connectivity across branches
• Configure routers, switches, firewalls, and Wi-Fi access points
• Ensure CCTV and basic security infrastructure stay online
• Validate backups and recovery protocols
• Deploy and configure desktops, laptops, printers, scanners, and peripherals
• Maintain a clean, up-to-date IT asset register
• Track warranties, licenses, and renewals
• Standardize device configurations across branches
• Enforce password and access control discipline
• Maintain endpoint protection and antivirus compliance
• Support data protection and basic cybersecurity controls
• Minimize exposure, reduce risk, tighten systems

• POS and ERP environments
• Strong networking fundamentals (TCP/IP, DNS, DHCP)
• Windows environments and basic server management
• Vendor coordination
• Practical troubleshooting skills

• Degree in IT, Computer Science, or related field
• 2–4 years hands-on IT support experience (retail or healthcare is a plus)
• Experience with POS and ERP environments
• Strong networking fundamentals (TCP/IP, DNS, DHCP)
• Comfort in Windows environments and basic server management
• Vendor coordination experience
• CompTIA A+, Network+, or Microsoft certifications are a bonus