Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The IT Technical Support Engineer is a seasoned subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.

This role proactively identifies, investigates, and resolves complex technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution.

Key Responsibilities

IT Infrastructure Support

• Configure, manage, and troubleshoot Cisco Meraki (MX, MS, MR series) and Huawei enterprise solutions.
• Maintain and optimize network performance, including TCP/IP, routing protocols, VLANs, VPNs, and network security.
• Support and maintain CCTV systems, especially Huawei IP surveillance.
• Utilize network monitoring tools, ticketing systems, and remote support platforms for proactive issue resolution.
• Provide advanced troubleshooting and clear communication to resolve technical issues promptly.
• Maintain documentation for network configurations and system changes.

Fit Out & Renovation Support

• Execute structured cabling and network installations during new office fit outs.
• Set up and commission IT infrastructure in new or refurbished spaces.
• Coordinate with vendors and assist in project management for IT-related installations.

Qualifications & Skills

• Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
• 2–3 years of experience in IT infrastructure support or network administration
• Strong hands-on experience with Cisco Meraki, routers, switches, and structured cabling.
• Exposure to CCTV systems, UPS, and POS hardware.
• Familiarity with network monitoring tools and remote troubleshooting
• Basic knowledge of vendor coordination and project management principles.
• Excellent problem-solving and communication skills.
• Ability to travel between multiple client locations within Nairobi.
• Professional demeanor and ability to interact with multinational clients in a premium workspace environment.

Preferred Certifications with Practical Knowledge:

• Meraki Certification (required).
• CCNA, CCNP, or Huawei HCIA/HCIP (preferred)
• ITIL Foundation or similar certification.

Preferred Work Experience

• Hands-on involvement in office fit outs or IT setup projects.
• Experience in network security and VPN configuration.
• Familiarity with enterprise-grade IT environments.

Our ways of thinking:

• Curious
• Creative
• Adaptive
• Dynamic

Our business strategy has defined the need for a workforce that is:

• Accountable
• Responsible
• Productive
• Self-directed
• Flexible
• Collaborative

Workplace type:

• On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

• Configure, manage, and troubleshoot Cisco Meraki (MX, MS, MR series) and Huawei enterprise solutions.
• Maintain and optimize network performance, including TCP/IP, routing protocols, VLANs, VPNs, and network security.
• Support and maintain CCTV systems, especially Huawei IP surveillance.
• Utilize network monitoring tools, ticketing systems, and remote support platforms for proactive issue resolution.
• Provide advanced troubleshooting and clear communication to resolve technical issues promptly.
• Maintain documentation for network configurations and system changes.
• Execute structured cabling and network installations during new office fit outs.
• Set up and commission IT infrastructure in new or refurbished spaces.
• Coordinate with vendors and assist in project management for IT-related installations.

• Strong hands-on experience with Cisco Meraki, routers, switches, and structured cabling.
• Exposure to CCTV systems, UPS, and POS hardware.
• Familiarity with network monitoring tools and remote troubleshooting.
• Basic knowledge of vendor coordination and project management principles.
• Excellent problem-solving and communication skills.

• Degree/Higher Diploma / Diploma in Information Technology or Information Systems or Computer Sciences or Business Information Technology or Business Information Systems, Telecommunication engineering or related discipline.
• Meraki Certification (required).