Background information about the job or company (e.g., role context, company overview)

DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide. At the same time, DDD’s innovative social model enables talent from underserved populations to access professional opportunities and earn lasting higher income, including youth from low-income families in developing countries, as well as m...

Responsibilities or duties

AI Curriculum Delivery & Learning Technology Integration

• Deploy and manage AI curriculum for Team Leaders, HR, and support functions.
• Oversee technical setup, versioning, and rollout of all AI learning modules.
• Integrate learning content across various workflows.
• Diagnose, troubleshoot, and optimize learning technology issues.

AI Adoption Coaching for Leaders & Operations

• Train and coach Ops leaders on AI usage across various departments for daily operations.
• Provide hands-on support to drive AI-enabled decision-making and performance.
• Convert operational use-cases into learning workflows that reinforce new behaviors.

Systems Workflow & Data Integrity

• Configure and maintain various system connections
• Own learning analytics dashboards, adoption metrics, and data quality.
• Collaborate with HRIS and IT to ensure compliance, security, and data integrity.

Stakeholder & Program Management

• Align tech-driven learning initiatives with business priorities.
• Advise L&D Lead on emerging automation tools.
• Localize global solutions to fit Africa's operational context.

Qualifications or requirements (e.g., education, skills)

Required

• Diploma/Bachelor’s in IT, Computer Science, Learning Technologies, or Business with strong tech aptitude.
• Hands-on experience with LMS, HRIS, automation systems, or digital learning tools.
• Ability to coach non-technical users with patience and clarity.
• Strong analytical, troubleshooting, and systems-thinking capability.

Preferred

• Familiarity with generative AI tools, prompt engineering, or automation workflow

• Deploy and manage AI curriculum for Team Leaders, HR, and support functions.
• Oversee technical setup, versioning, and rollout of all AI learning modules.
• Integrate learning content across various workflows.
• Diagnose, troubleshoot, and optimize learning technology issues.
• Train and coach Ops leaders on AI usage across various departments for daily operations.
• Provide hands-on support to drive AI-enabled decision-making and performance.
• Convert operational use-cases into learning workflows that reinforce new behaviors.
• Configure and maintain various system connections
• Own learning analytics dashboards, adoption metrics, and data quality.
• Collaborate with HRIS and IT to ensure compliance, security, and data integrity.
• Align tech-driven learning initiatives with business priorities.
• Advise L&D Lead on emerging automation tools.
• Localize global solutions to fit Africa's operational context.

• Hands-on experience with LMS, HRIS, automation systems, or digital learning tools.
• Ability to coach non-technical users with patience and clarity.
• Strong analytical, troubleshooting, and systems-thinking capability.
• Familiarity with generative AI tools, prompt engineering, or automation workflow

• Diploma/Bachelor’s in IT, Computer Science, Learning Technologies, or Business with strong tech aptitude.