Job Summary

As the Learning & Development Manager, you will be responsible for designing, implementing, and scaling Peach Cars’ internal learning ecosystem to build capability, performance, and leadership depth across the organisation. This role plays a critical part in embedding a continuous learning culture, developing role-based learning journeys for individual contributors, people managers, and senior leaders, and ensuring that training investments are data-driven, measurable, and directly linked to business outcomes. Working closely with the Head of People & Culture and cross-functional leaders, you will help future-proof Peach Cars’ talent as the business scales.

Key Responsibilities

Specifically, the Learning & Development Manager at Peach can expect to lead/own the following elements:

• Learning Strategy & Peach Academy
  • Co-develop and execute a company-wide learning and development strategy aligned to Peach Cars’ growth priorities, values, and operating model.
  • Own and continuously evolve Peach Academy as the organisation’s internal capability-building platform.
  • Translate business priorities into structured learning roadmaps and annual training plans.
• Learning Journeys & Capability Frameworks
  • Design and maintain clear, role-based learning journeys for: Individual Contributors, People Managers and Senior Leadership.
  • Ensure learning pathways support performance expectations, progression readiness, and leadership development.
• Content Development & Curriculum Design
  • Develop, curate, and maintain learning content across key capability areas including: Customer service & CX excellence, Product and vehicle knowledge, Functional skills (Sales, CX, Support functions) and People management and leadership skills.
  • Partner with internal subject-matter experts to convert institutional knowledge into scalable learning assets.
• Training Delivery & Coordination
  • Plan, coordinate, and deliver internal training programmes across branches and teams.
  • Facilitate selected training sessions and enable managers or internal trainers to deliver others effectively.
  • Manage training calendars, participation, and post-training reinforcement activities.
• HRMIS & Learning Systems Enablement
  • Own the configuration and ongoing optimisation of the HRMIS learning module, ensuring it supports: learning journeys and course assignment; completion tracking and assessments and certifications, dashboards, and reporting
  • Establish systems for identifying training needs using performance, quality, and business data.
• Learning Impact, Measurement & ROI
  • Define success metrics for all learning initiatives, including adoption, effectiveness, and behavioural impact.
  • Track training outcomes and demonstrate ROI, linking learning to performance, quality, and customer experience improvements.
  • Use insights to continuously improve content, delivery, and prioritisation.
• Manager Enablement & Learning Culture
  • Equip people managers to act as primary developers of talent within their teams.
  • Embed learning into performance management, development conversations, and career planning.
  • Champion a culture of ownership, feedback, and continuous improvement.
• People & Culture Projects
  • Contribute to broader People & Culture initiatives including onboarding, performance management, succession planning, and engagement programmes.
  • Act as a thought partner and execution lead on capability-related organisational initiatives.

Skills, Knowledge and Expertise

Must-Have Qualifications

• Education: Relevant bachelor’s degree (Human Resources, Education, Organisational Development, Business, or equivalent experience).
• Experience: 5+ years’ experience in Learning & Development, Talent Development, or Organisational Development roles.
• Technical Skills: Hands-on experience with HRMIS/LMS platforms, learning analytics, and instructional design.
• Domain Knowledge: Proven experience designing and delivering structured learning programmes at scale.
• Other Requirements: Strong facilitation, stakeholder management, and programme execution skills.

Nice-to-Have Qualifications

• Experience in fast-growing, multi-site or startup environments.
• Coaching or facilitation certification.
• Exposure to customer-centric or operations-heavy businesses.

• Learning Strategy & Peach Academy
  • Co-develop and execute a company-wide learning and development strategy aligned to Peach Cars’ growth priorities, values, and operating model.
  • Own and continuously evolve Peach Academy as the organisation’s internal capability-building platform.
  • Translate business priorities into structured learning roadmaps and annual training plans.
• Learning Journeys & Capability Frameworks
  • Design and maintain clear, role-based learning journeys for: Individual Contributors, People Managers and Senior Leadership.
  • Ensure learning pathways support performance expectations, progression readiness, and leadership development.
• Content Development & Curriculum Design
  • Develop, curate, and maintain learning content across key capability areas including: Customer service & CX excellence, Product and vehicle knowledge, Functional skills (Sales, CX, Support functions) and People management and leadership skills.
  • Partner with internal subject-matter experts to convert institutional knowledge into scalable learning assets.
• Training Delivery & Coordination
  • Plan, coordinate, and deliver internal training programmes across branches and teams.
  • Facilitate selected training sessions and enable managers or internal trainers to deliver others effectively.
  • Manage training calendars, participation, and post-training reinforcement activities.
• HRMIS & Learning Systems Enablement
  • Own the configuration and ongoing optimisation of the HRMIS learning module, ensuring it supports: learning journeys and course assignment; completion tracking and assessments and certifications, dashboards, and reporting
  • Establish systems for identifying training needs using performance, quality, and business data.
• Learning Impact, Measurement & ROI
  • Define success metrics for all learning initiatives, including adoption, effectiveness, and behavioural impact.
  • Track training outcomes and demonstrate ROI, linking learning to performance, quality, and customer experience improvements.
  • Use insights to continuously improve content, delivery, and prioritisation.
• Manager Enablement & Learning Culture
  • Equip people managers to act as primary developers of talent within their teams.
  • Embed learning into performance management, development conversations, and career planning.
  • Champion a culture of ownership, feedback, and continuous improvement.
• People & Culture Projects
  • Contribute to broader People & Culture initiatives including onboarding, performance management, succession planning, and engagement programmes.
  • Act as a thought partner and execution lead on capability-related organisational initiatives.

• Strong facilitation skills
• Stakeholder management skills
• Programme execution skills
• Hands-on experience with HRMIS/LMS platforms
• Learning analytics
• Instructional design

• Relevant bachelor’s degree (Human Resources, Education, Organisational Development, Business, or equivalent experience)
• 5+ years’ experience in Learning & Development, Talent Development, or Organisational Development roles
• Proven experience designing and delivering structured learning programmes at scale
• Experience in fast-growing, multi-site or startup environments (Nice-to-Have)
• Coaching or facilitation certification (Nice-to-Have)
• Exposure to customer-centric or operations-heavy businesses (Nice-to-Have)