What We do

We carefully assess our customers’ needs and design innovative products and services that are timely delivered to their delight. Our Approach We are in a constant search of our customer delight in every aspect of their lives. Innovation in products and services is a basic ingredient. We believe that service delivery can be continuously improv...

Role Description

This is a full-time, on-site role for a Loan Officer based in Nairobi County, Kenya. The Loan Officer will be responsible for evaluating loan applications, conducting credit assessments, underwriting loans, and ensuring compliance with lending policies. The role also involves building strong relationships with customers, providing excellent service throughout the loan process, and ensuring customer satisfaction. Additionally, the Loan Officer will collaborate with other team members to ensure timely loan disbursement and effective portfolio management.

Qualifications

• Experience in Microfinance Lending.
• Knowledge in Finance and familiarity with credit analysis
• Customer Service skills with a focus on effective communication and relationship management
• Strong analytical and decision-making abilities, with attention to detail
• Excellent organizational skills and ability to manage multiple tasks efficiently
• Proficiency in financial and lending software tools is an advantage
• Diploma in Finance, Business, Economics,
• Previous experience as a Loan Officer preferred

• Evaluating loan applications
• Conducting credit assessments
• Underwriting loans
• Ensuring compliance with lending policies
• Building strong relationships with customers
• Providing excellent service throughout the loan process
• Ensuring customer satisfaction
• Collaborating with other team members to ensure timely loan disbursement
• Effective portfolio management

• Customer Service skills
• Effective communication
• Relationship management
• Strong analytical and decision-making abilities
• Attention to detail
• Excellent organizational skills
• Ability to manage multiple tasks efficiently

• Experience in Microfinance Lending
• Knowledge in Finance
• Familiarity with credit analysis
• Proficiency in financial and lending software tools is an advantage
• Diploma in Finance, Business, Economics
• Previous experience as a Loan Officer preferred