Background information about the job or company (e.g., role context, company overview)

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...

Responsibilities or duties

What you would be expected to do:

Last mile task completion

• Conduct customer installations, cylinder exchange, meter exchanges and in house service events
• Ensure people and transport are available to complete deliveries
• Regular audits of completed events and inspections to identify and address any issues or discrepancies promptly

Last Mile team management

• Onboard and train last mile staff and independent contractors
• Development of a motivated and engaged team through coaching, feedback, and recognition
• Provision of comprehensive in-field training and field coaching of installers to enhance their product knowledge and job skills.
• Evaluation of training effectiveness through assessments and feedback from team members
• Continuous development of staff through ongoing training sessions

Stock management

• Accurate tracking of inventory levels to prevent overstocking or stockouts.
• Minimization of inventory loss through effective loss prevention measures.

Depot compliance

• Ensure depot meets all relevant LPG regulations and guidelines related to stock management and retail operations

Qualifications or requirements (e.g., education, skills)

You might be a strong candidate if you:

• Ability to operate a motorcycle
• Certificate or diploma in business or other related course or related experience
• Utmost professionalism while interacting with customers in their homes
• Strong organization and time management skills
• Reliable, trustworthy
• Team player
• Friendly, communicative & open to learning, feedback
• Self-driven, proactive
• Able to set and meet targets, structured approach to running operations
• Experience of working within informal settlements
• Strong reading and verbal skills

Experience needed

1 year relevant experience

• Conduct customer installations, cylinder exchange, meter exchanges and in house service events
• Ensure people and transport are available to complete deliveries
• Regular audits of completed events and inspections to identify and address any issues or discrepancies promptly
• Onboard and train last mile staff and independent contractors
• Development of a motivated and engaged team through coaching, feedback, and recognition
• Provision of comprehensive in-field training and field coaching of installers to enhance their product knowledge and job skills.
• Evaluation of training effectiveness through assessments and feedback from team members
• Continuous development of staff through ongoing training sessions
• Accurate tracking of inventory levels to prevent overstocking or stockouts.
• Minimization of inventory loss through effective loss prevention measures.
• Ensure depot meets all relevant LPG regulations and guidelines related to stock management and retail operations

• Ability to operate a motorcycle
• Strong organization and time management skills
• Reliable, trustworthy
• Team player
• Friendly, communicative & open to learning, feedback
• Self-driven, proactive
• Able to set and meet targets, structured approach to running operations
• Strong reading and verbal skills

• Certificate or diploma in business or other related course or related experience
• Utmost professionalism while interacting with customers in their homes
• Experience of working within informal settlements