Background

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als... Read more about this company

Responsibilities

• Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
• Manage charge backs, merchant payments, card holder payments and exceptions.
• Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
• Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
• Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
• Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
• Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.

Qualifications

Academic & Professional

• Education Bachelor's Degree Any RQ
• Professional Qualifications CPA Part 2 RQ
• Master's Degree Business Related AA

Experience

• Total Minimum No of Years Experience Required 4 Years
• Detail Minimum No of Years Need Type[1]
• Banking Operations 4 ES
• Reconciliation/ Management of suspense Accounts 4 ES
• Card Business/ Card Operations 2 ES
• Audit & Risk Awareness 3 DE
• Data Analysis & Presentation of Management Reports 3 ES
• People Management 4 ES
• Stakeholder Management 4 ES

• Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
• Manage charge backs, merchant payments, card holder payments and exceptions.
• Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
• Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
• Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
• Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
• Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.

• Data Analysis & Presentation of Management Reports
• People Management
• Stakeholder Management
• Audit & Risk Awareness

• Bachelor's Degree
• CPA Part 2
• Master's Degree in Business Related field