Background information about the job or company (e.g., role context, company overview)

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

Responsibilities or duties

Branch Support in Medical Business Acquisition

• Assist branches in growing the medical insurance portfolio by supporting sales & timely quotation issuance and pipeline management.
• Support product training and capacity building for branch sales teams to enhance sales and service delivery.

Alternative Channels Development

• Support execution of growth strategies across affinity groups, online aggregators, and digital platforms in line with the medical division’s growth strategy.
• Identify potential partners and business opportunities in untapped or emerging distribution channels.
• Assist in designing and implementing tailored offerings for alternative channels to maximize revenue.
• Lead innovation and product development of medical retail solutions.

Partnership & Relationship Management

• Build and maintain professional relationships with partners, intermediaries & branch teams.
• Support partner and branch staff training in medical products to improve sales performance and ensure compliance with company policies.
• Conduct partner and branch engagement activities to enhance distribution, client acquisition, and retention.

Market & Channel Intelligence

• Gather insights on alternative channels and medical business trends, competitor activities, and customer preferences.
• Recommend strategic initiatives to improve penetration, engagement, and profitability across channels and branches.

Customer Experience

• Ensure high-quality client engagement across alternative channels and branch-supported medical business.
• Address channel or branch-related customer issues in coordination with relevant internal teams.
• Ensure high quality, compliant tender submissions to establish and maintain a healthy business pipeline.

Reports & Compliance

• 100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.
• Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.

Qualifications or requirements (e.g., education, skills)

Education and Experience Required

• Bachelor’s degree in insurance or in related field.
• Relevant professional qualification in Insurance, - ACII, AIIK,
• Additional qualifications in sales and marketing would be an added advantage.

Experience needed

• Two (2) year relevant working experience.

• Assist branches in growing the medical insurance portfolio by supporting sales & timely quotation issuance and pipeline management.
• Support product training and capacity building for branch sales teams to enhance sales and service delivery.
• Support execution of growth strategies across affinity groups, online aggregators, and digital platforms in line with the medical division’s growth strategy.
• Identify potential partners and business opportunities in untapped or emerging distribution channels.
• Assist in designing and implementing tailored offerings for alternative channels to maximize revenue.
• Lead innovation and product development of medical retail solutions.
• Build and maintain professional relationships with partners, intermediaries & branch teams.
• Support partner and branch staff training in medical products to improve sales performance and ensure compliance with company policies.
• Conduct partner and branch engagement activities to enhance distribution, client acquisition, and retention.
• Gather insights on alternative channels and medical business trends, competitor activities, and customer preferences.
• Recommend strategic initiatives to improve penetration, engagement, and profitability across channels and branches.
• Ensure high-quality client engagement across alternative channels and branch-supported medical business.
• Address channel or branch-related customer issues in coordination with relevant internal teams.
• Ensure high quality, compliant tender submissions to establish and maintain a healthy business pipeline.
• 100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.
• Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.

• Sales
• Pipeline Management
• Product Training
• Capacity Building
• Strategy Execution
• Partnership Management
• Relationship Management
• Market Intelligence
• Customer Experience
• Compliance
• Reporting

• Bachelor’s degree in insurance or in related field.
• Relevant professional qualification in Insurance, - ACII, AIIK,
• Additional qualifications in sales and marketing would be an added advantage.