Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Job Objective/ Purpose:

Provision of quality patient care and quality services within the Critical Care unit, in line with Avenue Healthcare's defined policies, protocols, procedures, and standards.

Key Responsibilities:

• Provide appropriate assessment, stabilisation, diagnosis, and management of critically ill patients, ensuring accurate and clear documentation of patient history, physical examination, investigations, and management.
• Initiate and maintain proper management and treatment of patients in the Critical Care unit in line with hospital policies and clinical protocols.
• Ensure appropriate and early consultation and referral of patients to specialists as required.
• Provide daily updates on patients' progress to the patient and next of kin, and facilitate patient admissions, necessary consents, and discharges.
• Undertake clinical procedures per training, and conduct timely ward rounds and patient reviews.
• Champion evidence based practice and continuous skill improvement by conducting and facilitating CMEs and supporting research.
• Actively participate in clinical quality initiatives including morbidity and mortality meetings, incident reporting, root cause analysis (RCAs), and Quality Improvement Plans (QIPs).
• Review medical reports and provide patient updates to insurance companies, and participate in daily, weekly and monthly staff meetings as required.
• Rotate in various departments as and when required, and maintain a positive work attitude that fosters teamwork.
• Maintain patient privacy and confidentiality at all times, and ensure patient satisfaction through quality of care, communication, and feedback, using the standardised patient satisfaction measurement tool and demonstrating follow-up and improvement.
• Support the facility's financial viability and growth by helping increase the quality and diversity of services offered and supporting marketing activities that grow client numbers.
• Ensure financial objectives are met by managing costs within budget, ensuring timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorisations, and ensuring proper documentation and timely delivery of invoices.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activity, and implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor, in line with the job description.

Key Deliverables of this Position:

• Quality clinical services through compliance with established clinical standards.
• Unit activity growth alongside prudent financial management.
• Client satisfaction.

Person Specification

• A medical degree (MBChB) from a recognized institution
• A valid Kenya Medical Practitioners' and Dentists' Council (KMPDC) licence
• An updated BLS and ACLS/ATLS certificate
• Postgraduate training in Critical Care is desirable
• Not less than 2 year post-internship experience. At least 1 year of inpatient practice experience is desirable
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills
• Reliable, ethical, and emotionally intelligent, with strong attention to detail

• Provide appropriate assessment, stabilisation, diagnosis, and management of critically ill patients, ensuring accurate and clear documentation of patient history, physical examination, investigations, and management.
• Initiate and maintain proper management and treatment of patients in the Critical Care unit in line with hospital policies and clinical protocols.
• Ensure appropriate and early consultation and referral of patients to specialists as required.
• Provide daily updates on patients' progress to the patient and next of kin, and facilitate patient admissions, necessary consents, and discharges.
• Undertake clinical procedures per training, and conduct timely ward rounds and patient reviews.
• Champion evidence based practice and continuous skill improvement by conducting and facilitating CMEs and supporting research.
• Actively participate in clinical quality initiatives including morbidity and mortality meetings, incident reporting, root cause analysis (RCAs), and Quality Improvement Plans (QIPs).
• Review medical reports and provide patient updates to insurance companies, and participate in daily, weekly and monthly staff meetings as required.
• Rotate in various departments as and when required, and maintain a positive work attitude that fosters teamwork.
• Maintain patient privacy and confidentiality at all times, and ensure patient satisfaction through quality of care, communication, and feedback, using the standardised patient satisfaction measurement tool and demonstrating follow-up and improvement.
• Support the facility's financial viability and growth by helping increase the quality and diversity of services offered and supporting marketing activities that grow client numbers.
• Ensure financial objectives are met by managing costs within budget, ensuring timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorisations, and ensuring proper documentation and timely delivery of invoices.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activity, and implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor, in line with the job description.

• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills
• Reliable, ethical, and emotionally intelligent, with strong attention to detail

• A medical degree (MBChB) from a recognized institution
• A valid Kenya Medical Practitioners' and Dentists' Council (KMPDC) licence
• An updated BLS and ACLS/ATLS certificate
• Postgraduate training in Critical Care is desirable