POSITION: MERCHANDISER PROJECT LEAD

LOCATION: NAIROBI

INDUSTRY: FMCG

Job Purpose

The Project Lead will be responsible for planning, coordinating, and overseeing the execution of the merchandising project to ensure delivery of client expectations, operational efficiency, and high-quality reporting. The role requires strong leadership, data analysis, reporting, and stakeholder management skills.

Key Responsibilities

Project Coordination & Execution

• Lead the day-to-day implementation of the merchandising project.
• Ensure merchandisers strictly follow approved journey plans and service schedules.
• Monitor field performance and ensure agreed service levels and KPIs are met.
• Identify operational challenges and implement timely corrective actions.

Team Leadership & Field Support

• Supervise and guide the merchandising team to achieve project objectives.
• Conduct regular market visits and accompaniments to assess performance and provide coaching.
• Ensure adherence to company policies, client standards, and project guidelines.
• Drive team motivation, accountability, and performance improvement.

Reporting & Data Analysis

• Prepare and share accurate daily, weekly, and monthly performance reports.
• Analyse field data and convert insights into clear, actionable recommendations.
• Maintain data integrity and ensure timely submission of reports.

Client Management

• Present project reports, insights, and feedback to the client.
• Maintain strong working relationships with key client stakeholders.
• Address client queries, feedback, and escalations promptly and professionally.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related field.
• Proven experience in project management or field operations management.
• Experience leading merchandising or field sales teams is required.
• Strong analytical and reporting skills.

Key Competencies

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong data analysis and reporting ability.
• Excellent presentation and communication skills.
• Leadership and team management capability.
• Strong organizational and planning skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making skills.

Working Conditions

• Frequent travel between retail outlets within the assigned territory.
• Work may involve lifting and arranging product displays.

• Lead the day-to-day implementation of the merchandising project.
• Ensure merchandisers strictly follow approved journey plans and service schedules.
• Monitor field performance and ensure agreed service levels and KPIs are met.
• Identify operational challenges and implement timely corrective actions.
• Supervise and guide the merchandising team to achieve project objectives.
• Conduct regular market visits and accompaniments to assess performance and provide coaching.
• Ensure adherence to company policies, client standards, and project guidelines.
• Drive team motivation, accountability, and performance improvement.
• Prepare and share accurate daily, weekly, and monthly performance reports.
• Analyse field data and convert insights into clear, actionable recommendations.
• Maintain data integrity and ensure timely submission of reports.
• Present project reports, insights, and feedback to the client.
• Maintain strong working relationships with key client stakeholders.
• Address client queries, feedback, and escalations promptly and professionally.

• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong data analysis and reporting ability.
• Excellent presentation and communication skills.
• Leadership and team management capability.
• Strong organizational and planning skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making skills.

• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related field.
• Proven experience in project management or field operations management.
• Experience leading merchandising or field sales teams is required.
• Strong analytical and reporting skills.