Background

DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide. At the same time, DDD’s innovative social model enables talent from underserved populations to access professional opportunities and earn lasting higher income, including youth from low-income families in developing countries, as well as m...

Responsibilities

Network Infrastructure Management (Primary Responsibility)

• Configure, administer, and maintain Cisco-based network infrastructure (routers, switches, firewalls).
• Design and manage VLAN segmentation, trunking, and routing protocols (OSPF preferred).
• Ensure network redundancy and ISP failover mechanisms suitable for 24/7 BPO operations.
• Monitor network health, bandwidth utilization, latency, and packet loss.
• Conduct proactive performance tuning to prevent service degradation.
• Maintain accurate and current network topology diagrams and IP addressing documentation.
• Manage structured cabling standards and rack organization.

Network Security & Risk Management

• Configure and manage firewall rules, ACLs, and network access controls.
• Monitor logs for suspicious activity and mitigate security risks.
• Support implementation of endpoint security and patch management protocols.
• Participate in disaster recovery planning and periodic failover testing.
• Ensure compliance with client security requirements and applicable data protection regulations.

BPO Production Support

• Provide Tier 2 technical support for network-related escalations.
• Support VoIP and call center telephony infrastructure.
• Maintain stable connectivity across production floors and support teams.
• Manage Active Directory user provisioning and related infrastructure tasks.
• Ensure printers, biometric devices, and other production-critical systems are fully operational.
• Coordinate with ISPs and external vendors during outages or escalations.

Monitoring, Reporting & Continuous Improvement

• Utilize network monitoring tools (e.g., PRTG, SolarWinds, Zabbix or equivalent).
• Generate monthly network uptime and performance reports.
• Conduct root cause analysis following incidents and implement corrective actions.
• Recommend infrastructure improvements aligned with growth and scalability plans.

Qualifications

• Cisco Certified Network Associate (CCNA) – Mandatory
• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 3–5 years of hands-on networking experience
• Demonstrated experience managing Cisco network environments
• Experience supporting medium to large-scale endpoint environments (150+ users preferred)
• Prior experience in a BPO, call center, or high-availability environment is highly desirable

• Configure, administer, and maintain Cisco-based network infrastructure (routers, switches, firewalls).
• Design and manage VLAN segmentation, trunking, and routing protocols (OSPF preferred).
• Ensure network redundancy and ISP failover mechanisms suitable for 24/7 BPO operations.
• Monitor network health, bandwidth utilization, latency, and packet loss.
• Conduct proactive performance tuning to prevent service degradation.
• Maintain accurate and current network topology diagrams and IP addressing documentation.
• Manage structured cabling standards and rack organization.
• Configure and manage firewall rules, ACLs, and network access controls.
• Monitor logs for suspicious activity and mitigate security risks.
• Support implementation of endpoint security and patch management protocols.
• Participate in disaster recovery planning and periodic failover testing.
• Ensure compliance with client security requirements and applicable data protection regulations.
• Provide Tier 2 technical support for network-related escalations.
• Support VoIP and call center telephony infrastructure.
• Maintain stable connectivity across production floors and support teams.
• Manage Active Directory user provisioning and related infrastructure tasks.
• Ensure printers, biometric devices, and other production-critical systems are fully operational.
• Coordinate with ISPs and external vendors during outages or escalations.
• Utilize network monitoring tools (e.g., PRTG, SolarWinds, Zabbix or equivalent).
• Generate monthly network uptime and performance reports.
• Conduct root cause analysis following incidents and implement corrective actions.
• Recommend infrastructure improvements aligned with growth and scalability plans.

• Cisco network infrastructure management
• VLAN segmentation, trunking, and routing protocols (OSPF)
• Network redundancy and ISP failover
• Network monitoring (PRTG, SolarWinds, Zabbix or equivalent)
• Firewall configuration and management
• ACLs and network access controls
• Endpoint security and patch management
• Disaster recovery planning
• VoIP and call center telephony support
• Active Directory user provisioning
• Root cause analysis
• Performance tuning

• Cisco Certified Network Associate (CCNA) – Mandatory
• Diploma or Degree in Information Technology, Computer Science, or related field
• Demonstrated experience managing Cisco network environments
• Experience supporting medium to large-scale endpoint environments (150+ users preferred)
• Prior experience in a BPO, call center, or high-availability environment is highly desirable