Background information about the job or company (e.g., role context, company overview)

Novotel is a French midscale hotel brand owned by Accor.[1] Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel remained a pillar brand of Accor's multi-brand strategy. Novotel manages 559 hotels in 65 countries (2021).[2] Since 2010, Novotel also includes the apartment hotel brand Novotel Suites

Responsibilities or duties

We are seeking a professional and guest-focused Night Manager to join our team. As the Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the safety and security of our property.

• Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
• Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
• Manage guest check-ins, check-outs, and reservations during the night shift
• Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
• Ensure compliance with all safety and security protocols, responding to emergencies as needed
• Collaborate with other departments to resolve any issues that arise during the night shift
• Maintain accurate records and communicate important information to the day shift team
• Conduct regular property inspections to ensure cleanliness and maintenance standards are met
• Handle any guest complaints or special requests with tact and efficiency
• Implement and uphold company policies and procedures at all times

Qualifications or requirements (e.g., education, skills)

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

Strong leadership and team management skills

Excellent customer service orientation with a focus on creating positive guest experiences

Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency

Proficiency in hotel management software, preferably Opera PMS

Strong financial acumen and experience with cash handling and financial reporting

Excellent problem-solving skills and ability to make decisive actions in high-pressure situations

Fluency in English; knowledge of additional languages is a plus

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)

Detail-oriented with strong organizational skills

Thorough understanding of hotel safety and security procedures

Ability to remain calm and professional in challenging situations

Experience needed

Proven experience in hotel management or a similar role in the hospitality industry

• Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
• Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
• Manage guest check-ins, check-outs, and reservations during the night shift
• Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
• Ensure compliance with all safety and security protocols, responding to emergencies as needed
• Collaborate with other departments to resolve any issues that arise during the night shift
• Maintain accurate records and communicate important information to the day shift team
• Conduct regular property inspections to ensure cleanliness and maintenance standards are met
• Handle any guest complaints or special requests with tact and efficiency
• Implement and uphold company policies and procedures at all times

• Strong leadership and team management skills
• Excellent customer service orientation with a focus on creating positive guest experiences
• Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency
• Proficiency in hotel management software, preferably Opera PMS
• Strong financial acumen and experience with cash handling and financial reporting
• Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
• Fluency in English; knowledge of additional languages is a plus
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Detail-oriented with strong organizational skills
• Thorough understanding of hotel safety and security procedures
• Ability to remain calm and professional in challenging situations

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred