NOC Engineer/MSP Experience
2026-09-09T10:26:19+00:00
Solvo Global
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8732/logo/so.jpeg
https://solvoglobal.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Professional Services
Computer & IT, Science & Engineering
2026-09-23T17:00:00+00:00
8
Position Overview
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment. This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response leadership, and infrastructure improvement across client environments. This position combines deep technical expertise with proactive operational responsibility, ensuring system stability, performance, and reliability. The Tier 3 Engineer plays a key role in root cause analysis, automation, monitoring strategy, and technical leadership while supporting both reactive escalations and proactive service delivery.
Key Responsibilities
Network Monitoring & Performance
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs
- Maintain monitoring thresholds, alert policies, and SLA metrics
Incident & Problem Management
- Respond to alerts and outages within SLA timeframes
- Perform triage, diagnosis, and manage incident lifecycle
- Conduct root cause analysis and document lessons learned
- Track trends and recommend preventive measures
Escalation Management
- Serve as primary escalation point for Tier 1 and Tier 2 support agent teams.
- Escalate complex issues to Tier 4 engineers and specialized teams
- Coordinate vendor support and facilitate bridge calls during major incidents
- Manage communication between technical teams, management, and stakeholders
Network Operations & Maintenance
- Execute firmware updates, patches, and configuration changes
- Configure routers, switches, firewalls, load balancers, wireless controllers
- Implement VLANs, access control policies, and VPN connections
- Perform change management and maintenance window activities
Troubleshooting & Support
- Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
- Analyze traffic using Wireshark, tcpdump, or other
- Address DNS, DHCP, firewall, NAT, and VoIP issues
- Work on SSID requests, conference issues and other special requests
Systems & MSP Support
- Solve complex Windows/macOS issues and lead Root Cause Analysis for recurring problems.
- Architect and manage Hybrid Active Directory, Azure/Entra ID, and the full Microsoft 365 suite.
- Help build advanced scripts (PowerShell) and RMM workflows to automate manual tasks and monitoring.
- Oversee EDR security deployments and lead disaster recovery operations.
Security Operations & Compliance
- Monitor security event logs and SIEM alerts for potential threats or breaches
- Implement and maintain network security policies and access control lists (ACLs)
- Respond to security incidents and coordinate with security operations team
- Perform security vulnerability assessments on network devices
- Ensure compliance with organizational security standards and regulatory requirements
- Maintain audit logs and documentation for compliance reporting
- Participate in security incident response procedures
Field Technician Coordination & Dispatch
- Work with field technicians and coordinate tech dispatches for: PMS (Property Management System) troubleshooting and connectivity issues
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs
- Maintain monitoring thresholds, alert policies, and SLA metrics
- Respond to alerts and outages within SLA timeframes
- Perform triage, diagnosis, and manage incident lifecycle
- Conduct root cause analysis and document lessons learned
- Track trends and recommend preventive measures
- Serve as primary escalation point for Tier 1 and Tier 2 support agent teams.
- Escalate complex issues to Tier 4 engineers and specialized teams
- Coordinate vendor support and facilitate bridge calls during major incidents
- Manage communication between technical teams, management, and stakeholders
- Execute firmware updates, patches, and configuration changes
- Configure routers, switches, firewalls, load balancers, wireless controllers
- Implement VLANs, access control policies, and VPN connections
- Perform change management and maintenance window activities
- Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
- Analyze traffic using Wireshark, tcpdump, or other
- Address DNS, DHCP, firewall, NAT, and VoIP issues
- Work on SSID requests, conference issues and other special requests
- Solve complex Windows/macOS issues and lead Root Cause Analysis for recurring problems.
- Architect and manage Hybrid Active Directory, Azure/Entra ID, and the full Microsoft 365 suite.
- Help build advanced scripts (PowerShell) and RMM workflows to automate manual tasks and monitoring.
- Oversee EDR security deployments and lead disaster recovery operations.
- Monitor security event logs and SIEM alerts for potential threats or breaches
- Implement and maintain network security policies and access control lists (ACLs)
- Respond to security incidents and coordinate with security operations team
- Perform security vulnerability assessments on network devices
- Ensure compliance with organizational security standards and regulatory requirements
- Maintain audit logs and documentation for compliance reporting
- Participate in security incident response procedures
- Work with field technicians and coordinate tech dispatches for: PMS (Property Management System) troubleshooting and connectivity issues
- SolarWinds
- PRTG
- Nagios
- Zabbix
- Cosmos
- LAN
- WAN
- MPLS
- SD-WAN
- Wireless networks
- BGP
- OSPF
- EIGRP
- STP
- Wireshark
- tcpdump
- DNS
- DHCP
- Firewall
- NAT
- VoIP
- Windows
- macOS
- Active Directory
- Azure/Entra ID
- Microsoft 365
- PowerShell
- RMM
- EDR
- SIEM
- ACLs
- BA/BSc/HND
- Experience in NOC Engineer/MSP roles
- Deep technical expertise
- Proactive operational responsibility
- Root cause analysis skills
- Automation skills
- Monitoring strategy skills
- Technical leadership skills
- Experience with Windows/macOS systems
- Experience with Active Directory, Azure/Entra ID, and Microsoft 365
- Scripting skills (PowerShell)
- Experience with EDR security deployments
- Experience with disaster recovery operations
- Experience with SIEM alerts
- Knowledge of network security policies and ACLs
- Experience with security incident response
- Familiarity with security vulnerability assessments
- Understanding of compliance requirements
- Experience coordinating with field technicians
JOB-6aa1344bf16dd
Vacancy title:
NOC Engineer/MSP Experience
[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT, Science & Engineering]
Jobs at:
Solvo Global
Deadline of this Job:
Wednesday, September 23 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, September 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Position Overview
The Tier 3 IT Support & NOC Agent serves as the highest level of technical escalation within a client environment. This role is responsible for resolving complex, high-impact issues while also providing advanced monitoring oversight, incident response leadership, and infrastructure improvement across client environments. This position combines deep technical expertise with proactive operational responsibility, ensuring system stability, performance, and reliability. The Tier 3 Engineer plays a key role in root cause analysis, automation, monitoring strategy, and technical leadership while supporting both reactive escalations and proactive service delivery.
Key Responsibilities
Network Monitoring & Performance
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs
- Maintain monitoring thresholds, alert policies, and SLA metrics
Incident & Problem Management
- Respond to alerts and outages within SLA timeframes
- Perform triage, diagnosis, and manage incident lifecycle
- Conduct root cause analysis and document lessons learned
- Track trends and recommend preventive measures
Escalation Management
- Serve as primary escalation point for Tier 1 and Tier 2 support agent teams.
- Escalate complex issues to Tier 4 engineers and specialized teams
- Coordinate vendor support and facilitate bridge calls during major incidents
- Manage communication between technical teams, management, and stakeholders
Network Operations & Maintenance
- Execute firmware updates, patches, and configuration changes
- Configure routers, switches, firewalls, load balancers, wireless controllers
- Implement VLANs, access control policies, and VPN connections
- Perform change management and maintenance window activities
Troubleshooting & Support
- Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks
- Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)
- Analyze traffic using Wireshark, tcpdump, or other
- Address DNS, DHCP, firewall, NAT, and VoIP issues
- Work on SSID requests, conference issues and other special requests
Systems & MSP Support
- Solve complex Windows/macOS issues and lead Root Cause Analysis for recurring problems.
- Architect and manage Hybrid Active Directory, Azure/Entra ID, and the full Microsoft 365 suite.
- Help build advanced scripts (PowerShell) and RMM workflows to automate manual tasks and monitoring.
- Oversee EDR security deployments and lead disaster recovery operations.
Security Operations & Compliance
- Monitor security event logs and SIEM alerts for potential threats or breaches
- Implement and maintain network security policies and access control lists (ACLs)
- Respond to security incidents and coordinate with security operations team
- Perform security vulnerability assessments on network devices
- Ensure compliance with organizational security standards and regulatory requirements
- Maintain audit logs and documentation for compliance reporting
- Participate in security incident response procedures
Field Technician Coordination & Dispatch
- Work with field technicians and coordinate tech dispatches for: PMS (Property Management System) troubleshooting and connectivity issues
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
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