Background information about the job or company (e.g., role context, company overview)

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. ...

Responsibilities or duties

Responsible for proactive monitoring, troubleshooting, restoration or escalation of network outages within SLA. Responsible for clear communication across company channels regarding outages, downtimes and expected resolutions.

Qualifications or requirements (e.g., education, skills)

Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline. At least one Microtik and / Or Ubiquiti Certification. Strong knowledge of routing and switching protocols, IT systems, and the OSI model; radio network expertise is an added advantage. Skilled in remote technical support, troubleshooting (hardware/software), and escalation management. Proficient with remote access tools, SOPs, ticketing platforms, and stakeholder communications. Demonstrated ability to deliver under pressure in fast-paced, high-growth environments while maintaining quality and detail. Proven initiative and drive, with the ability to meet demanding deliverables under minimal supervision. Experience working with multicultural teams and aligning quickly to poa! organizational values and culture.

Experience needed

At least 2 years’ experience in a 24/7 NOC environment within the telecom industry.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Monitor all services and network infrastructure on a 24/7 basis, ensuring all network events are captured and addressed proactively to mitigate incidents. Escalate any network degradation and failure to service providers/ vendors within the defined timelines and keep all relevant stakeholders updated until resolution. Escalate unresolved complex issues to the NOC senior engineers. Communicate scheduled maintenance at least 48 hours in advance and give hourly updates until services are restored. Ensure service and monitoring system data is accurate and up to date. Maintain timely documentation of incidents, problems, changes, RCAs, and RFOs from vendors and field teams.

• Monitor all services and network infrastructure on a 24/7 basis, ensuring all network events are captured and addressed proactively to mitigate incidents.
• Escalate any network degradation and failure to service providers/ vendors within the defined timelines and keep all relevant stakeholders updated until resolution.
• Escalate unresolved complex issues to the NOC senior engineers.
• Communicate scheduled maintenance at least 48 hours in advance and give hourly updates until services are restored.
• Ensure service and monitoring system data is accurate and up to date.
• Maintain timely documentation of incidents, problems, changes, RCAs, and RFOs from vendors and field teams.

• Strong knowledge of routing and switching protocols, IT systems, and the OSI model; radio network expertise is an added advantage.
• Skilled in remote technical support, troubleshooting (hardware/software), and escalation management.
• Proficient with remote access tools, SOPs, ticketing platforms, and stakeholder communications.
• Demonstrated ability to deliver under pressure in fast-paced, high-growth environments while maintaining quality and detail.
• Proven initiative and drive, with the ability to meet demanding deliverables under minimal supervision.
• Experience working with multicultural teams and aligning quickly to poa! organizational values and culture.

• Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline.
• At least one Microtik and / Or Ubiquiti Certification.