Background

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of the Kenyan labor market.

We are hiring on behalf of our client in the Insurance and Financial Services sector for a highly organized, customer-focused, and results-driven Office Administrator / Business Development Officer.

The successful candidate will play a dual role by supporting daily office operations while actively contributing to business growth through client engagement, lead generation, and customer relationship management.

This position is ideal for a professional who is passionate about administration, customer service, and business development, and is looking to grow within the financial services industry.

Key Responsibilities

Office Administration

• Maintain company records, files, and administrative documentation
• Prepare correspondence, reports, presentations, and other business documents
• Manage office supplies and coordinate procurement requirements
• Maintain accurate physical and electronic filing systems
• Support day-to-day office operations and ensure administrative efficiency
• Receive, direct, and manage client inquiries professionally

Customer Service & Front Office Support

• Handle walk-in clients and visitors professionally
• Respond to customer inquiries and provide accurate information on company services
• Maintain excellent client relationships and customer satisfaction
• Support customer onboarding and documentation processes

Business Development & Sales Support

• Generate quotations and support field sales activities
• Assist in identifying and pursuing new business opportunities
• Participate in business development initiatives and client acquisition activities
• Support marketing and customer engagement campaigns
• Follow up on leads and maintain client databases
• Participate in field activities aimed at business growth and commission generation

Requirements & Qualifications

• Diploma or Bachelor's Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field
• General knowledge of the Insurance or Financial Services industry
• 1–2 years of relevant experience in administration, customer service, insurance, or financial services
• Proficiency in computer applications and AI-powered productivity tools
• Strong communication and interpersonal skills
• Excellent organizational and record management skills
• Ability to prepare professional reports and business correspondence
• Self-driven, proactive, and customer-focused

• Maintain company records, files, and administrative documentation
• Prepare correspondence, reports, presentations, and other business documents
• Manage office supplies and coordinate procurement requirements
• Maintain accurate physical and electronic filing systems
• Support day-to-day office operations and ensure administrative efficiency
• Receive, direct, and manage client inquiries professionally
• Handle walk-in clients and visitors professionally
• Respond to customer inquiries and provide accurate information on company services
• Maintain excellent client relationships and customer satisfaction
• Support customer onboarding and documentation processes
• Generate quotations and support field sales activities
• Assist in identifying and pursuing new business opportunities
• Participate in business development initiatives and client acquisition activities
• Support marketing and customer engagement campaigns
• Follow up on leads and maintain client databases
• Participate in field activities aimed at business growth and commission generation

• Proficiency in computer applications and AI-powered productivity tools
• Strong communication and interpersonal skills
• Excellent organizational and record management skills
• Ability to prepare professional reports and business correspondence
• Self-driven, proactive, and customer-focused

• Diploma or Bachelor's Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field
• General knowledge of the Insurance or Financial Services industry
• 1–2 years of relevant experience in administration, customer service, insurance, or financial services